Premium Care plans
Premium Care plans
How many of you have purchased the Chrysler Premium Care plan (extended non-dealer warrenty)?
My XF just turned 14k and I'd like to make my decision to purchase an extended plan by 15k.
From what I understand, since I am the 2nd owner, I do not have the 7/70. I only have the 3/36 base warrenty. The first owner of my XF leased it.
My XF just turned 14k and I'd like to make my decision to purchase an extended plan by 15k.
From what I understand, since I am the 2nd owner, I do not have the 7/70. I only have the 3/36 base warrenty. The first owner of my XF leased it.
Re: Premium Care plans
Even though mine was originally a Leased vehicle? I need to contact Chrysler on this... and then report my dealership if I can get the 7/70. They did try to sell me thier own 3rd party plan... I refused thier 'preferred' plan... ahh... nevermind. I won't rant in here about it. Lol.
Re: Premium Care plans
Thanks everyone for you (ongoing) help with this.
This is what I've learned.
Speaking with a different dealership, he looked up my last 8 on my VIN and told me I have:
7/70 powertrain
3/36 Bumper to bumper.
I can purchase a 4/60 bumper to bumper. Would this be worth the $. I don't know what 'bumper to bumper" actually means... yet.
I'm going to meet with him in 30 min to get further details on all this, printed verification of warrenty, etc.
The 7/70 I have, may have been purchased in my final purchase price... I don't know.. yet.
I've chosen to become angry with my selling dealership over this... may peruse this through the BBB, if what I learn warrants it. Will eventually get with them (manager and/or owner) and give them the opportunity to 'make me happy'.
This is what I've learned.
Speaking with a different dealership, he looked up my last 8 on my VIN and told me I have:
7/70 powertrain
3/36 Bumper to bumper.
I can purchase a 4/60 bumper to bumper. Would this be worth the $. I don't know what 'bumper to bumper" actually means... yet.
I'm going to meet with him in 30 min to get further details on all this, printed verification of warrenty, etc.
The 7/70 I have, may have been purchased in my final purchase price... I don't know.. yet.
I've chosen to become angry with my selling dealership over this... may peruse this through the BBB, if what I learn warrants it. Will eventually get with them (manager and/or owner) and give them the opportunity to 'make me happy'.
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Re: Premium Care plans
Thanks XFLTD.
In a nutshell, this is what I've found out... and all my questions were not answered.
LTD is correct. $150 within 30 days of purchase. This is the transfer fee from the 3/36 to the 7/70 powertrain warranty.
All the extended warranties kick in after the standard warranties run out. So, I don't see any point in purchasing an extended warranty at this time. I will pay the $150 transfer fee.
There may be an exception to this, which was also not answered... the Premium extended warranty also covers things like car rental, additional towing assistance, hotel expenses, etc. This sounds like anyone else's Roadside Assistance plans, such as the one I have with AAA.
What the 2 Dealerships were not able to answer:
- Detailed coverage's of my current 3/36 warranty and 7/70 warranty. They said things like interior lights were covered, but could not provide any detail to the coverage's in writing. Best I could get out of them was "Everything except wear parts."
- Whether or not I already have the 7/70 "at this time". They say the only way for me to find out is:
1. Ask the Dealer I purchased the car from (who i don't want to ask, because I no longer trust them).
2. Ask Chrysler. But they probably won't have record of it for another week or two. I will do this in a week or two.
3. Pricing that matches each other's quotes.
As far as background to all this... not too surprising. The following occurred the day of purchase.
When purchasing my car, I had already lined up financing through my credit union, but I wanted to know what the Dealership would offer me. They REALLY wanted to finance me. They did the following ploys.
1. Quoted me an interest rate at their "best we can do", which was 1.5% over my Credit Union.
2. When I told them my Credit Union rate, they lowered theirs to .01 below that. Hence they lied.
3. Pushed extended warranties. Pushed harder after I requested they look up my car's coverage's as a 2nd owner and they realized I had the 3/36 not the 7/70 Powertrain.
4. Pushed 'their preferred warranty company (Western General, or something) and said "we are getting away from the Chrysler extended warranties as of the 1st 2007"... after I asked if their WG coverage was Chrysler.
A couple days later, after doing some research, I called and directly asked if the Chrysler X warranty is still going to be available. They said Yes, both X Warranties would be available and they would sell the Chrysler one on request.
5. They never informed me that these X Warranties would go into effect after my current warranties expire. They were trying to get an additional $2,100 out of me for X Warranties.
This is all deceitful to me. May be common business practice for 5 Star dealerships, but it isn't acceptable to me.
Regardless of all this, the 2nd Dealership who didn't sell me the car is much closer to home. They bent over backwards to answer my questions. They obviously want my maintainace business.
Lastly, what I planned on doing and didn't have time to do today (it was just too sunny and nice, so I had to go for a drive instead) was call & visit my selling Dealership and ask about the X Warranties one more time. Make them think I'm ready to buy by convincing me this is something I need now. Set them up to lie to me again. Then I was going to go to the Dealership manager and inform him just how displeased I am over all this crap. I'll give them the option to compensate me before I report them to mother Chrysler, as if that would do any good.
Soo... that is the status of things, including polite ranting.
Ack... where is the spelling checker?
In a nutshell, this is what I've found out... and all my questions were not answered.
LTD is correct. $150 within 30 days of purchase. This is the transfer fee from the 3/36 to the 7/70 powertrain warranty.
All the extended warranties kick in after the standard warranties run out. So, I don't see any point in purchasing an extended warranty at this time. I will pay the $150 transfer fee.
There may be an exception to this, which was also not answered... the Premium extended warranty also covers things like car rental, additional towing assistance, hotel expenses, etc. This sounds like anyone else's Roadside Assistance plans, such as the one I have with AAA.
What the 2 Dealerships were not able to answer:
- Detailed coverage's of my current 3/36 warranty and 7/70 warranty. They said things like interior lights were covered, but could not provide any detail to the coverage's in writing. Best I could get out of them was "Everything except wear parts."
- Whether or not I already have the 7/70 "at this time". They say the only way for me to find out is:
1. Ask the Dealer I purchased the car from (who i don't want to ask, because I no longer trust them).
2. Ask Chrysler. But they probably won't have record of it for another week or two. I will do this in a week or two.
3. Pricing that matches each other's quotes.
As far as background to all this... not too surprising. The following occurred the day of purchase.
When purchasing my car, I had already lined up financing through my credit union, but I wanted to know what the Dealership would offer me. They REALLY wanted to finance me. They did the following ploys.
1. Quoted me an interest rate at their "best we can do", which was 1.5% over my Credit Union.
2. When I told them my Credit Union rate, they lowered theirs to .01 below that. Hence they lied.
3. Pushed extended warranties. Pushed harder after I requested they look up my car's coverage's as a 2nd owner and they realized I had the 3/36 not the 7/70 Powertrain.
4. Pushed 'their preferred warranty company (Western General, or something) and said "we are getting away from the Chrysler extended warranties as of the 1st 2007"... after I asked if their WG coverage was Chrysler.
A couple days later, after doing some research, I called and directly asked if the Chrysler X warranty is still going to be available. They said Yes, both X Warranties would be available and they would sell the Chrysler one on request.
5. They never informed me that these X Warranties would go into effect after my current warranties expire. They were trying to get an additional $2,100 out of me for X Warranties.
This is all deceitful to me. May be common business practice for 5 Star dealerships, but it isn't acceptable to me.
Regardless of all this, the 2nd Dealership who didn't sell me the car is much closer to home. They bent over backwards to answer my questions. They obviously want my maintainace business.
Lastly, what I planned on doing and didn't have time to do today (it was just too sunny and nice, so I had to go for a drive instead) was call & visit my selling Dealership and ask about the X Warranties one more time. Make them think I'm ready to buy by convincing me this is something I need now. Set them up to lie to me again. Then I was going to go to the Dealership manager and inform him just how displeased I am over all this crap. I'll give them the option to compensate me before I report them to mother Chrysler, as if that would do any good.
Soo... that is the status of things, including polite ranting.
Ack... where is the spelling checker?
Last edited by Electric Messiah; 12-13-2006 at 08:54 PM.
Re: Premium Care plans
Latest update...
Talked to my seller Dealer Finance Guy again... he checked 'again' and said the 7/70 was not available.
I went back to the closer dealer and paid the $150 transfer fee for the 7/70. I now have the 7/70 powertrain warrenty.
I also called the General Manager of my selling Dealership and left a message on his voicemail. He called back today and politely listened to my complaints.
The only promise I got from him was a refund for some glass etching I did not ask for or want. Basically there are serial numbers etched in all the windows to help with theft retrieval. I was told that this is something they always did and was not given the opportunity to say I didn't want it. I later found that all they charge you for is an 'activation' of the serial number.
So, not all is lost. I know i won't be spending any $ at that dealership again. And I am getting a $200 refund. That should almost pay for the speed booster and capacitor mod.
Talked to my seller Dealer Finance Guy again... he checked 'again' and said the 7/70 was not available.
I went back to the closer dealer and paid the $150 transfer fee for the 7/70. I now have the 7/70 powertrain warrenty.
I also called the General Manager of my selling Dealership and left a message on his voicemail. He called back today and politely listened to my complaints.
The only promise I got from him was a refund for some glass etching I did not ask for or want. Basically there are serial numbers etched in all the windows to help with theft retrieval. I was told that this is something they always did and was not given the opportunity to say I didn't want it. I later found that all they charge you for is an 'activation' of the serial number.
So, not all is lost. I know i won't be spending any $ at that dealership again. And I am getting a $200 refund. That should almost pay for the speed booster and capacitor mod.
Re: Premium Care plans
Someone had asked for updates on how this stuff plays out...
Just received a letter in the mail today from DaimlerChrysler Motors Company, LLC. informing me that I can purchase the 7/70 as a second owner for $150 within 30 days of purchase.
A copy, with highlights, will be sent to the General Manager with a letter listing (again) my complaints and feeling I'm due for compensation.
Also, though I haven't checked it out, I may have a slow leak in my rear passenger tire... :P
Temperature is changing rapidly here, so I don't know for sure yet.
Just received a letter in the mail today from DaimlerChrysler Motors Company, LLC. informing me that I can purchase the 7/70 as a second owner for $150 within 30 days of purchase.
A copy, with highlights, will be sent to the General Manager with a letter listing (again) my complaints and feeling I'm due for compensation.
Also, though I haven't checked it out, I may have a slow leak in my rear passenger tire... :P
Temperature is changing rapidly here, so I don't know for sure yet.
Re: Premium Care plans
I'm in the same boat regarding the second owner. Do we get the transfer papers and pay the dealer for this to happen. I have an '05 limited with 20,000 miles, still under the 3/36,000 but if all is true I have until the 11th of january to get the 7/70 into my name and on my car. I will keep a eye on this very important topic. Some info I will need...
1. who to see at the dealer
2. do I pay the dealer
3. do I call chrysler
1. who to see at the dealer
2. do I pay the dealer
3. do I call chrysler
Re: Premium Care plans
Originally Posted by kardiac
I'm in the same boat regarding the second owner. Do we get the transfer papers and pay the dealer for this to happen. I have an '05 limited with 20,000 miles, still under the 3/36,000 but if all is true I have until the 11th of january to get the 7/70 into my name and on my car. I will keep a eye on this very important topic. Some info I will need...
1. who to see at the dealer
2. do I pay the dealer
3. do I call chrysler
1. who to see at the dealer
2. do I pay the dealer
3. do I call chrysler
1. I suggest the Finance Manager. Call, give vin and ask them to look you up right then.
- If they say you can't have it, they are lying. Call another dealer, rinse and repeat.
- If they all say you can't have it, then let me know and I'll give you my new dealer's #. You should be able to do this out of state.
2. Yes, you pay the dealer.
3. You can and probably should. May save you step 1.
I scanned a copy of my letter for you. Click the thumbnail to read. If your on dialup, be patient. The picture is large. 1275x1755
I hope this helps. DC phone number is at the bottom.
Last edited by Electric Messiah; 12-22-2006 at 02:25 PM.
Re: Premium Care plans
Thanks, I will try this. I called the chrysler warranty company yesterday, left a message, and shot off an e mail, just to keep a written doc on file with them. In these kinds of matters I do a lot of e mail to show date, times, and responses. So where did your letter come from, did you call someone, or did they just send it to you after the sale of the vehicle? I may be getting one in the mail soon, but just cant take a chance on that, I have until Jan 11.07 before my 30 days exp. I will try the fin Mgr at the dealer first and let the fight began, LOL!! Thanks for the info. This is very important !!!
Re: Premium Care plans
Originally Posted by Electric Messiah
Thanks XFLTD.
Lastly, what I planned on doing and didn't have time to do today (it was just too sunny and nice, so I had to go for a drive instead) was call & visit my selling Dealership and ask about the X Warranties one more time. Make them think I'm ready to buy by convincing me this is something I need now. Set them up to lie to me again. Then I was going to go to the Dealership manager and inform him just how displeased I am over all this crap. I'll give them the option to compensate me before I report them to mother Chrysler, as if that would do any good.
Soo... that is the status of things, including polite ranting.
Ack... where is the spelling checker?
Lastly, what I planned on doing and didn't have time to do today (it was just too sunny and nice, so I had to go for a drive instead) was call & visit my selling Dealership and ask about the X Warranties one more time. Make them think I'm ready to buy by convincing me this is something I need now. Set them up to lie to me again. Then I was going to go to the Dealership manager and inform him just how displeased I am over all this crap. I'll give them the option to compensate me before I report them to mother Chrysler, as if that would do any good.
Soo... that is the status of things, including polite ranting.
Ack... where is the spelling checker?
Re: Premium Care plans
Originally Posted by polywave
Who's lying to who here?
I was upset when I wrote that and did use the wrong choice of words.
I was and have been learning more and more about how all this worked. So it wasn't actually a 'set up' as much as it was real inquiries as to the advantages of purchasing an extended warranty.
Bottom line: They lied 3X, mislead and successfully scammed me once on the Window Etching... which did receive a refund check for yesterday.
Re: Premium Care plans
Originally Posted by Electric Messiah
If your the 2nd owner, you ARE able to get the 7/70 for a fee. I was 'told' from the liar Finance Guy that after 15k miles, the transfer fee would go up... $50.
1. I suggest the Finance Manager. Call, give vin and ask them to look you up right then.
- If they say you can't have it, they are lying. Call another dealer, rinse and repeat.
- If they all say you can't have it, then let me know and I'll give you my new dealer's #. You should be able to do this out of state.
2. Yes, you pay the dealer.
3. You can and probably should. May save you step 1.
I scanned a copy of my letter for you. Click the thumbnail to read. If your on dialup, be patient. The picture is large. 1275x1755
I hope this helps. DC phone number is at the bottom.
1. I suggest the Finance Manager. Call, give vin and ask them to look you up right then.
- If they say you can't have it, they are lying. Call another dealer, rinse and repeat.
- If they all say you can't have it, then let me know and I'll give you my new dealer's #. You should be able to do this out of state.
2. Yes, you pay the dealer.
3. You can and probably should. May save you step 1.
I scanned a copy of my letter for you. Click the thumbnail to read. If your on dialup, be patient. The picture is large. 1275x1755
I hope this helps. DC phone number is at the bottom.
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