Sorry in advance for the length of this post, but I wanted to relate my top replacement saga…the timeframe from my first contact with Chrysler to resolution was almost 1 month, with nearly daily email or phone contact during that period.

My top showed no signs of problems until about 3 months ago when it rapidly began separating along the sides of the window. It is now to the point where both sides are completely separated and it has started to creep along the top and bottom edges.

At the suggestion of maxcichon’s post, I went to the Chrysler Customer Assistance site (Chrysler - Contact Us) and registered my vehicle, describing the problem, noting that it will soon present as a safety hazard and asking them to please resend the X31 notification letter to me as I hadn’t received it yet. I received a reply that there was no extended warranty notice for my vehicle in their database.

I acted surprised that my car would not be covered since it was exhibiting the problem described in the X31 extended warranty and I was aware of (at the time) over 20 vehicles that received the extended warranty. I also said that I purchased the car from a Chrysler dealer in TX and was told by them that I was the first owner of the vehicle. I also noted that I purchased a 6 yr./60,000 mile extended warranty when I bought the car. Finally, I reiterated that this will be a safety hazard when the glass falls out on the highway.

At this time, I also registered my complaint with the NHTSA website (https://www-odi.nhtsa.dot.gov/ivoq/) (again at maxcichon’s suggestion).
I received the standard reply from Chrysler care that the X31 extended warranty only applies to vehicles in selected states, and that my car was originally shipped to a dealer in Michigan and sold in Michigan.

Now I really WAS surprised! I wrote back that the TX Chrysler dealer told me that I was the first owner and that the car was used as a demo. I asked who originally purchased the vehicle. They replied that they couldn’t tell me who the first owner was because of security, but that I was the second owner.

(I ran a VIN check on my car that night, and found out it had been titled as a lease vehicle in Illinois and sold at auction as a manufacturer’s vehicle just over a year later. Checking that title, it had ‘multiple owners’ listed – all this leading me to believe that possibly a dealer purchased it as a fleet vehicle.)

I sent back that: 1) I was disappointed that my TX dealer felt they had to misrepresent the vehicle history to me and asked if it was a dealer that purchased the car in Michigan…wouldn’t that be the same as just transferring the car to TX in the end? and 2) this was all well and good, but my car was still exhibiting the problem – Chrysler has admitted that it is a known defect, so are they just going to ignore the fact that my window is falling out? I asked how the X31 extended warranty can not apply for vehicles purchased in a non-covered area then relocated to an area that aggravates the problem? I closed with stating that I have by far owned more Chrysler vehicles over the last 30 years than any other maker and have always experienced that they stood behind their products. Was this no longer the case? Had Chrysler given up on the customer?

Their reply was to forward my issue to a ‘more appropriate area for their attention and response’. I received my very own case manager who contacted me and said that she would try to get the top covered for just the cost of my deductible on the extended warranty I purchased ($100). I said this would be acceptable, and I took my car into a Chrysler service center to have them verify the problem. The service people started talking about re-gluing the glass and that they had done a bunch of them. I said hold on a minute, Chrysler was supposed to replace the top, not fix the one I have. They said that they would do whatever Chrysler told them to do. The whole ‘inspection’ process took about 5 minutes.

About a week later, I received a call from the service center that my replacement top was in and that I could bring my car in to get it installed! They also said that Chrysler was going to cover 100% of the cost! My case manager called and said she was very sorry for my problems and that they were indeed going to cover the complete cost of the replacement.

And that is where the story ends for now…my car is in the shop (they farm their convertible top work out to another company), and I’m waiting for a call (hopefully today) telling me the work is done and it is ready for pickup.
In one way, this renews my faith in Chrysler since they took care of my problem…but in another way, I’m disappointed that I had to go to such lengths to get the problem resolved, and that there are still so many people out there being denied.

I guess the moral of the story is DON’T GIVE UP! Also, no matter how frustrating they can be, don’t lose your cool when dealing with them. Be pleasant but persistent, polite but confident. I dealt with them by asking one question dealing with one issue at a time, and kept pressing…

Good Luck to All!

 

Thanks for posting, I believe all rosdsters should be covered regardless of where delivered and year model.

 

Yes both states are covered.

 

Hey Jon,
Sorry to hear that it took an act of nature to get your top issue resolved. My question is which dealership are you working with? DC's top is OK for now, but you never know, right. Thanks for giving hope to the others.
Later, Terry

 

That's exactly what I did. Gave the local dealer my VIN # and TSB # and was told my vehicle was covered against rear window failure until 11 August 2014. Car was originally sold to Chrysler of Carmel NY to original owner. Go figger. My good. I should have bought a lottery ticket that day too.

 

Got my car back from the dealer yesterday. Only took them one day to get the top replaced.

I was so excited to get my car back and drop the top for a nice cruise and then I saw this in the passenger seat.



Bummer Dude!

Oh well, the top looks amazing.

 

My letter came out of the blue from Chrysler. I had already replaced my top a month before. When I replaced my top, my costs included a few other assocaited items, (Special Order Blue Canvas, Microswitch Etc), so being the honest guy I am, (AND being delighted someone else was going to pay for my top) when submitting my claim to Chrysler, did not include these items in my claim form, although shown on my Dealer Receipt. When I received my check from Chrysler, they paid the FULL amount, some $400 MORE than I claimed. Over the Moon about my payment. I hope this does not upset the Crossfire Owners who have found they are not covered YET, but keep the complaints going to Chrysler, they will eventually submit, IF enough complaints are recieved. Good Luck with ALL your claims.

 

Please post some pics of that BLUE Top


...I just got my car back yesterday and top came out perfect - i have not put the top down yet. I took my car to Huntington Beach Chrysler. I am in So. Cal but had my car shipped from Florida.

 

Hi Terry,

Just got my car back on Friday afternoon with the new top - it looks GREAT and didn't have to pay a penny! Tight as a drum and not a wrinkle in it...it almost seems a shame to put it down and start the dreaded side wrinkles . I had it done at Bob Moore Chrysler in OKC. They did some warranty work for me a couple years earlier and I was very pleased with them. The top replacement was farmed out to a convertible top company (don't know who) - they didn't do the actual work at the dealer. I definitely would recommend taking it there if you ever need to have it replaced.

 

From a layman's perspective, it appears to me that all German made ragtops use the same type of material. I saw a Porsche the other day and specifically looked for the winkles and it had them as bad if not worse than my roadster. Much newer Porsche too. I still prefer our top to that vinyl looking whatever it is they put on the Mustangs.

 

I had to remove the convertible top on a Z4 to replace the hydraulic pump because the top wouldn't go down. Turns out that the pump got water in it and was toast. I know that this top was easier to remove then our tops and warr pays 3.5 hours and customer pay is about 7 hours. I bet the techs that have to replace our tops are pissed off.

 

Thanks Jon, I'll keep them in mind if/when DC's top starts to act up.

 

I called Chrysler today and even though my car is a 2005 Crossfire, and it had the defective top, which I replaced on 5/4/11, I am not eligible to be reimbursed. Reason? Is because it "rolled off the line" on 12/06/2004 so that is it's original in service date. Isn't that some bull*hit!!!! Even though my car is a 2005 Model Year Crossfire, Chrysler considers it to be a 2004? That is not right!! Will never purchase another Chrysler product.........EVER!!!!

 

Not true ..... In service date is the date the original dealer titles it to a new owner. Check with aq dealer and have them run your vin#.
This should give you your "in service date". Just sayin ....

 

X2 on that, my 05 convertible has an in service date of February 07.....
however it's still not covered under X31

 

I did give them my VIN #, that was the first thing the person asked for when I called. It's 1C3AN65L35X047702 and on an invoice that I have from my local dealer when we had the car serviced it states Delivery Date 12/08/04 with 9,236 delivery miles. I am the 3rd owner of this car and not really sure who the first owner was. It is titled as a 2005 Chrysler Crossfire Convertible, not a 2004. They didn't even make the roadster in 2004. I will keep doing some research on this because it is not fair!

 

gab1sco - look up a few posts Tired Retired is serial # 5x024815 and he was covered - it was built in February of 2004 while they were still building 2004 coupes (next off the line was 4x024816 an '04 coupe) It definitely wasnt the case of when it was built as he has one of the oldest roadsters. Keep trying as they are feeding you a line. Good luck, Ron

 

Here is the email that I received from Chrysler yesterday:


Thank you for contacting the Chrysler Customer Assistance Center in
regards to your 2005 Chrysler Crossfire.

Your concerns, particularly in view of the expense and inconvenience
involved in this issue, are understandable. A review of our records
indicate that your vehicle does not have the X31 Extended Warranty.
Therefore, we regret to inform you, that your request for consideration
in this matter must be declined, because the vehicle in question has
exceeded the time or mileage limitations of the manufacturer's warranty
at the time the expense was incurred.

Although a more favorable reply could not be provided, sharing your
concern with us is appreciated.

Thanks again for your email.

Sincerely,

Customer Service Representative
Chrysler Customer Assistance Center

 

Is the X31 Extended Warranty only come into effect for cars which had an extended Chrysler warranty previously purchased?

I went to the local Chrysler dealer to have my VIN checked. My car is not covered.
My car was sold new in Minneapolis where I bought it used at the same dealer who originally sold it.

The good...., my window has no signs of the problem.

 

If you look through this thread you'll find it has nothing to do with you having previously purchased an extended warranty. The eligibility is based on where the car was originally delivered. Minnesota was not one of the included states. The only states included were southern coastal states.