Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Forum Regular
Joined: Feb 2008
Posts: 428
Likes: 0
From: Houston
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Dropped my car off at the dealership yesterday and it should be fixed sometime tomorrow...Not sure that I will have time to pick it up after work tomorrow...I miss her already...I'm not used to going into the garage and not seeing her...I will try my best to pick her up tomorrow
Senior Member
Joined: Mar 2008
Posts: 8,504
Likes: 1,135
From: St Louis MO
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Originally Posted by arejohn
I can't imagine that Chrysler thinks it can get away with limiting the warranty to point of delivery. So what may they be thinking?
Could it be cost. Account for the high exposure states this year and the other states in 2012? A limited top availability?
With forums like this a manufacture can't get away with much of anything so I'm thinking we seen an expansion of the TSB in January or a Class Action before March.
I saw the first post of an '06 failure. Could this indicate that the all years are exposed? Are the replacement tops going to be any better than the original?
Could it be cost. Account for the high exposure states this year and the other states in 2012? A limited top availability?
With forums like this a manufacture can't get away with much of anything so I'm thinking we seen an expansion of the TSB in January or a Class Action before March.
I saw the first post of an '06 failure. Could this indicate that the all years are exposed? Are the replacement tops going to be any better than the original?
Although I have not had a problem with mine, the vehicle did spend the first year of it's life on a sunswept gravel storage lot in So Carolina. One of the acceptable states. But then it was then shipped to a dealer in PA.
I wonder if it will eventually qualify?
I carried the Chrysler bumper to bumper warranty when I bought this car. The top was the primary reason. Chrysler has yet to honor warranty work on my roadster. Seems I wasted that cash.
Forum Regular
Joined: Apr 2010
Posts: 441
Likes: 0
From: KNOXVILLE, TENNESSEE!
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
I was thrilled to receive a letter from Chrysler covering any roof, or rear glass repairs in the next ten years! The letter came with the car I just bought from another Forum member. Evidently the top was covered because the car was first titled in NC, although I bought the car in OH. Now after all the joy, I hope I never have to use the letter.
Joined: Aug 2008
Posts: 68
Likes: 2
From: Marana, AZ
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Any lawyers following this forum?
Now that Chrysler has admitted a manufacturing problem with the rear glass installation would an owner have a good case for Small Claims Court.
I know limits vary from state to state. CA limit this year is $7,500 ($10,000 in 2012) and AZ is $2,500.
Now that Chrysler has admitted a manufacturing problem with the rear glass installation would an owner have a good case for Small Claims Court.
I know limits vary from state to state. CA limit this year is $7,500 ($10,000 in 2012) and AZ is $2,500.
Forum Regular
Joined: Feb 2008
Posts: 428
Likes: 0
From: Houston
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Picked up my car today and the tops looks just like the old one...My only complaint is that there is a seal on the passenger side that is coming loose...If I can't fix it myself, I will be returning to the dealership to have them fix it...Overall, not a bad job though...I'm so glad to my new window and hopefully no more leaks or window problems...I had my car repaired at Allen Samuels Chrysler off of 610 near Reliant Stadium.
Joined: Aug 2008
Posts: 68
Likes: 2
From: Marana, AZ
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Received this reply today (11/02/2011) from Chrysler Customer Assistance Center:
Dear Philip:
Thank you for contacting the Chrysler Customer Assistance Center.
In regards to your email, please contact your local factory authorized
Chrysler dealership for more information. I do not see the X31 extended
warranty attached to your vehicle. The dealership will be more helpful
regarding this. If you have any questions after you have been to the
dealership please reply using the link below.
Thanks again for your email.
Sincerely,
Colleen
Customer Service Representative
Chrysler Customer Assistance Center
For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 21520xxx
EMAIL CASE NUMBER: 2639xxx
REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM7522492V52934Lxxx
You might notice it was not a flat out denial of service for unglued rear window, but contact Chrysler dealership for more information. Also, no reference to TSB # 23-035-11 that I mentioned in my complaint.
Dear Philip:
Thank you for contacting the Chrysler Customer Assistance Center.
In regards to your email, please contact your local factory authorized
Chrysler dealership for more information. I do not see the X31 extended
warranty attached to your vehicle. The dealership will be more helpful
regarding this. If you have any questions after you have been to the
dealership please reply using the link below.
Thanks again for your email.
Sincerely,
Colleen
Customer Service Representative
Chrysler Customer Assistance Center
For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 21520xxx
EMAIL CASE NUMBER: 2639xxx
REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM7522492V52934Lxxx
You might notice it was not a flat out denial of service for unglued rear window, but contact Chrysler dealership for more information. Also, no reference to TSB # 23-035-11 that I mentioned in my complaint.
Forum Regular
Joined: Feb 2008
Posts: 428
Likes: 0
From: Houston
TSB- You asked for
Heres what the TSB basically says(SJCrossfire)
Originally Posted by noles
As some of you know, I work for BMW and I have access to ALL DATA and I looked up the TSB #23-035-11 thanks to rpb's post. I couldn't scan it but this is basically what it says:
Subject:
Convertible Soft Top Back Glass Loose And/Or Detached From Fabric (10 yr./100,000 Mile Warranty Extension)
Overview:
This bulletin involves inspecting the convertible soft top back glass and if necessary replacing the convertible top cover.
Model:
2005 (ZH) Crossfire Roadster
Note: This extended Warranty Bulletin applies to vehicles equipped with convertible soft top.
Symptom/Condition:
The customer may experience convertible soft top back glass loose and/or detached from fabric.
Diagnosis:
If the customer describes the symptom, perform the Repair Procedure.
Parts Required:
CNA6X310AA Convertible Top Cover
It goes on the show a picture of what the problem looks like and the repair procedure which is as follows:
1. Inspect the conv. soft top rear window for looseness and or detachment.
2. Is the rear glass loose and or detaching form the conv top?
a yes>>>Proceed to step 3
b No>>>Return the veh to customer this bulletin does not apply.
3. Replace the conv top cover. Refer to the detailed procedures avail in Dealer Connect......blah blah blah
4. Install the New conv top cover. Refer to the detailed procedures avail in Dealer Connect......blah blah blah
*****Important******
Note:Vehicles included in the Service Bulletin applies to the U.S. Market only and have a 10 year/100,000 mile coverage for this repair.
Subject:
Convertible Soft Top Back Glass Loose And/Or Detached From Fabric (10 yr./100,000 Mile Warranty Extension)
Overview:
This bulletin involves inspecting the convertible soft top back glass and if necessary replacing the convertible top cover.
Model:
2005 (ZH) Crossfire Roadster
Note: This extended Warranty Bulletin applies to vehicles equipped with convertible soft top.
Symptom/Condition:
The customer may experience convertible soft top back glass loose and/or detached from fabric.
Diagnosis:
If the customer describes the symptom, perform the Repair Procedure.
Parts Required:
CNA6X310AA Convertible Top Cover
It goes on the show a picture of what the problem looks like and the repair procedure which is as follows:
1. Inspect the conv. soft top rear window for looseness and or detachment.
2. Is the rear glass loose and or detaching form the conv top?
a yes>>>Proceed to step 3
b No>>>Return the veh to customer this bulletin does not apply.
3. Replace the conv top cover. Refer to the detailed procedures avail in Dealer Connect......blah blah blah
4. Install the New conv top cover. Refer to the detailed procedures avail in Dealer Connect......blah blah blah
*****Important******
Note:Vehicles included in the Service Bulletin applies to the U.S. Market only and have a 10 year/100,000 mile coverage for this repair.
Senior Member
Joined: Aug 2008
Posts: 5,741
Likes: 98
From: Sierra Vista, Arizona
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Under items 3 & 4, is there any way to get "blah, blah, blah"?
My dealer is outsourcing the work and I'd like to make sure the installer has the information should he require it.
My dealer is outsourcing the work and I'd like to make sure the installer has the information should he require it.
Senior Member
Joined: Mar 2008
Posts: 14,605
Likes: 38
From: IN
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
guess I need to go to the dealer and see if mine is covered sometime...haven't had any problems, but you never know. Hopefully mine came from a southern climate, but I doubt it. It came from southern IN...
Joined: May 2011
Posts: 8
Likes: 0
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
If you are having an issue with the delamination of the glass from your convertible top (like I am), and getting the runaround from Chrysler, file a complaint with U.S. Department of Transportation's Vehicle Safety Hotline. That's the first step to making sure your complaint is documented and that your voice is being heard. Their number is 1-888-327-4236. Be proactive ~ there is strength in numbers and "certain" 2005 Crossfire owners should not be excluded just because the point of delivery was not in one of the designated states that is being covered under the recall if it's experiencing the exact same problem. Make that call today 
Senior Member
Joined: Aug 2008
Posts: 5,741
Likes: 98
From: Sierra Vista, Arizona
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Have an appointment 70 miles away on 10 Nov to get the top installed. Girl said it would take 2-3 hours to do but they wanted to allow for 4-5 hours as they have done other year Crossfires but never a 2005.
LOL!
Anyone have this done yet and have a time frame for the install?
Should I get a hotel room in case they can't figure it out?
LOL!
Anyone have this done yet and have a time frame for the install?
Should I get a hotel room in case they can't figure it out?
Forum Regular
Joined: Feb 2008
Posts: 428
Likes: 0
From: Houston
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Originally Posted by tighed1
Have an appointment 70 miles away on 10 Nov to get the top installed. Girl said it would take 2-3 hours to do but they wanted to allow for 4-5 hours as they have done other year Crossfires but never a 2005.
LOL!
Anyone have this done yet and have a time frame for the install?
Should I get a hotel room in case they can't figure it out?
LOL!
Anyone have this done yet and have a time frame for the install?
Should I get a hotel room in case they can't figure it out?
Senior Member
Joined: Mar 2008
Posts: 1,910
Likes: 2
From: South Carolina
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
I got the letter about six weeks ago and took it to my local dealer right away. No action despite bi weekly calls on my part. Last Friday I got a call asking my current milage saying that was required to order the top.
I was told it would take 3 to 5 days for the top to arrive and a day for installation. No word all this week.
When I stopped by today I was told the top was ordered and should be in next week. When I asked if they had located an installer he said yes the suspension guy was going to do it. ???
I told him I am not feeling warm and fuzzy about that. I will talk to the suspension man next week to see why he is qualified to do this installation. Stay tuned this may not end well.
I was told it would take 3 to 5 days for the top to arrive and a day for installation. No word all this week.
When I stopped by today I was told the top was ordered and should be in next week. When I asked if they had located an installer he said yes the suspension guy was going to do it. ???
I told him I am not feeling warm and fuzzy about that. I will talk to the suspension man next week to see why he is qualified to do this installation. Stay tuned this may not end well.
Senior Member
Joined: Aug 2008
Posts: 5,741
Likes: 98
From: Sierra Vista, Arizona
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Well he does work on things that go up an down.
At least I get to drive 70 to have a REAL shop put my top on. Good luck with your install!
At least I get to drive 70 to have a REAL shop put my top on. Good luck with your install!
Senior Member
Joined: Mar 2008
Posts: 1,910
Likes: 2
From: South Carolina
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Thanks Tighed, I would much prefer to take a nice 70 mile drive to an experienced installer. I have been searching the internet for one today. The service manager said Chrysler would not allow him to send the work out???
Senior Member
Joined: Apr 2006
Posts: 25,432
Likes: 648
From: Ontario
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Originally Posted by Bigkid
I told him I am not feeling warm and fuzzy about that. I will talk to the suspension man next week to see why he is qualified to do this installation. Stay tuned this may not end well.
Though I suspect you are being steered in the wrong direction.
Last edited by onehundred80; Nov 5, 2011 at 01:10 PM.
Forum Regular
Joined: May 2008
Posts: 750
Likes: 1
From: Moore, OK
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Originally Posted by Bigkid
The service manager said Chrysler would not allow him to send the work out???
In my dealings with Chrysler to get my top replaced, no one seemed to know what was going on...keep on them if you don't get an answer that sounds reasonable to you.