I doubt that will work. The service department has denied the problem exists. Never seen one,, never heard of it. They want $115 to inspect something that is right in front of it. I have spoken to customer service and after giving the VIN number was told that my car didn't qualify for anything. Again, another Chrysler bonehead denying what should be apparent down the line. Chrysler has ruined every car company it has "partnered" up with from Maserati to Mercedes. Thank god Mercedes is out from under their mismanagement. They took Mercedes from number one on the JD Powers Rating to number 10. I have had a few mercedes in my time. If these crossfires were badged mercedes, this problem would have been taken care of a long, long time ago.

 

I live in the Palm Springs, Ca area where there are a lot of crossfires. To say they have never seen this problem is pure crap.

 

I have a used but perfect top from my totaled 05 ....make a reasonable offer, wanna get it out of the trunk of my new one! Pm me

 

I also believe that the car now experiences more windnoise through the windows due to the loss of rigidity in the top

 

go to mercedes and see if they will work on it. chrysler is working overtime to go bankrupt again. the morale at the dealerships is morose. or find an independent. they charged me $200 for a new cup holder. plastic. they wanted another 200 to put it in

 

I've got a service - repair ticket PDF copy from another member if you'd like me to email it to you. Be hard for them to deny it exists then...

 

I would love it to show my local Chrysler dimwits that the problem does exist. You would think that after a customer complains they would go on line and see for themselves. e mail michaelianmath@yahoo.com

 

In your mail box..

Just did a google.. print this out too! OMG...

http://www.cargurus.com/Cars/Discussion-t3922_ds445728

 

Never got the service ticket. The google stuff is not too helpful as everyone repaired the problem themselves and let chrysler off the hook. I have a lemon law attorney standing by if they want to play hardball. It will cost them as much to have their attorneys appear once as it will to fix their problem. They can't lay this off on the consumer

 

Ian, this is what they sent me back. They also gave me a ref no.


In regards to your email, there is an extended warranty for the back
glass Adhesion. The extended warranty is X31. This extended warranty
will expire on August 29, 2016 or at 100,000 miles whichever comes
first.

I have appointment this monday to get it replaced. Its was warranted...... Wrote to:

Chrysler Customer Assistance Center
P.O. Box 21-8007
Auburn Hills, MI 48321-8007

customerassist@chrysler.com


wrote them one day and they wrote me back the next day.

Hope this helped!!!!

I just got my Xfire back yesterday and it looks good.

 

was your car delivered to one of the approved warranty states?

 

This is what I got today.

And my reply.


Dear Michael:

Thank you for contacting the Chrysler Customer Assistance Center.

Thank you for your recent contact regarding your vehicle. We fully
appreciate your concern, particularly in view of the expense and
inconvenience involved, however, we are unable to accommodate your
request for out-of-warranty consideration. The vehicle has exceeded the
time and/or mileage limitations of the warranty (or warranties) we
offered on the vehicle at the time it was purchased. Although we are
unable to provide a more favorable reply, we appreciate the opportunity
to review your request.

Thank you again for taking the time to communicate with us. We're sorry
we cannot provide a more favorable reply.

Sincerely,

Steve


Dear Steve,


We have recently purchased this vehicle. Had we been aware of this problem arising, I assure you we would not have purchased it. The vehicle was purchased in December with only 44,000 miles on it. For Chrysler to take a position of ignorance and avoidance is reprehensible. I have conversed with many other similarly situated Crossfire owners on line. Chrysler has repaired many of them and extended the warranty to 10 years or 100,000. I am merely requesting the treatment other Crossfire owners have received by Chrysler. Chrysler has had continued knowledge of this defect yet continues to maintain an extremely dangerous environment for the passengers, and anyone travelling behind a Crossfire with this problem.



The vehicle will be at Crystal Chrysler in Cathedral City where it was purchased new and serviced. They are charging us $115 for inspecting the defect. I assure you, this decision will not stand. This situation makes the car inoperable with the top up. Chrysler has exacerbated the situation by burying their head in the sand. This is not only poor customer relations but a hazard to the public at large. It is like a snowball rolling down a hill gathering more mass as it rolls. Does the snowball need to be covered in blood before Chrysler does the right thing. I can assure you, if any of these cars causes injury or death, Chrysler will expose itself to massive damages.


Has Chrysler emerged from bankruptcy the same way they went in? Ignoring customer service? It is apparent by the morale exhibited by you and others at Customer Assist, as well as those at the dealership. Denial is not a river in Egypt.




Michael Ian Math

 

What are approved states? I got mine in California. Going through their customer assist is a nightmare. It's like talking to robots, all programmed to say no and we've never heard of that problem. Just got turned down today. Don't really know where to go next with this. Did they replace the window or whole top?

 

I have been turned down twice today. I am in California so I am not in the states that are arbitrarily included. Probably because they sold a boatload of them here. Does anyone have names of people high up in the corporate structure of Chrysler that may see this as more than a clerk answering the phone does? I don't want to have to court,but will if pushed hard enough. They cannot lay this at the owner's doorstep. They need to man up and do what's right. Not just for a select few, but everyone with this problem. I would appreciate any guidance or suggestions in this area.

 

Mr Miata,

Please email me the pdf @ yiannisv48@msn.ocm.

thanks,

John

 

Did a quick "forward" from last night's send.. Let me know if there's an issue with it.

 

wonder if it would work if I changed that .ocm to .com.. let's try.. LOL

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

yiannisv48@msn.ocm

 

Bought in Georgia and has been Registered in Florida. But I had no problem with mine. I just sent a email to Chrysler and got a response the next day. And it was replaced got the Xfire back and couldn't be happier.

 

Ian they replaced the whole top. I had mine done at Chris Meyers Chrysler in Daphne Alabama. It took a little longer than expected but they got it done. Don't know exactly why you are having problems.

 

Your inquiry has been received by the Chrysler Customer Assistance
Center. We appreciate your contact with us and look forward to getting
back with you within one business day via email.

Should this matter be urgent, or you desire a quicker response, please
contact us between the hours of 8:00 am to 8:00 pm ET, Monday thru
Friday; or 9:00 am to 5:00 pm ET on Saturdays and Sundays, to discuss
the issue with one of our Customer Service Representatives. Use one of
the following telephone numbers:

Chrysler Brand: 800-247-9753

Hey Ian give me your email I will send you what they sent me.