I will not mention the gauge company yet, but I would like the opinion of some of the forum members about this.

A customer of mine purchased gauges to have installed in his car. Upon installation the Oil Pressure gauge snapped in half. It appeared as if the gauge had been cut open and then JB Welded back together. Well it didn't hold up and broke. We tried Gluing back together and some glue dripped onto the lens, it also didn't hold.

Once the gauges were in the car, they had color change buttons. One got stuck in the down position and color change was disabled. The other was fine.

We uninstalled the gauges and sent them back to the company.

Now they are telling us that they will not refund the Oil Pressure gauge because of the glue on the lens. They said that this is not a saleable product and credit could not be given. I asked if they were going to sell a broken gauge anyway, and they said YES we will just reseal it back up.

Anyone else see an issue with this?

 

Probably shouldn't have tried fixing it. I personally would have sent it back immediately following up with a call the manufacturer.

 

Are you talking about J.R. INS. My boost gauge does not do a full sweep, but the other two do> The boost and the fuel are not hooked up, Waiting for NW manifolds..

 

I agree. Unfortunately, we tried to fix the problem for both the customer and the distributor and neither worked. We ended up installing all new gauges free of charge because we couldn't justify charging the customer again when the first set were clearly garbage.

Now he's trying to get a refund on the broken gauge and they won't do it.


Again, I'm not disclosing the company as many of their other products are very good.

 

What new gauges did you use? The company you got them from or a new company?

 

If I order from them for a new product and get some jerry rigged piece of ****, I'm going to be pissed. Them saying they would still sell it says to me that they probably sent it to you knowing it wasn't 100 percent new and in good order. The fact that they won't refund the money after sending a faulty product in the first place is a serious lack of character. Good job to you for looking out for your customer tho.

 

We are using Prosport Gauges now. After years of using Defi gauges I can honestly say that these are just as good for daily use at a third of the price.

The quality is equal to a gauge costing much more. They are very accurate and we got all three for 140.00 shipped.

I'm almost about to set up an account with them to get you guys some even better pricing.

 

The company TVT is referring to is our company, JR Industries. We have been working behind the scenes trying to come to an amicable resolution for this as this is something that is a first for us. We were doing this via email to preserve the integrity of all parties involved. Since this has been brought out to the attention of all forum members, we feel that we must now respond to this on the forum as well.

Anthony, first off, you didn't call us about the issue and took it upon yourself to "fix" the gauge. Things happen and we understand that but if you bought a TV from Best Buy, got it home and the screen broke and you tried super gluing it to make it work irreversibly damaging it in the process, there is no way they would even think about taking it back. Second, we would never sell a used gauge as new and never-ever sell a gauge that is broken and we never said we would. Third, these are gauges, not screwdrivers; you can't twist on them and twist on them and twist on them and expect nothing to happen. If you saw that the button was being pushed over to one side or the other, logic would dictate that you straighten it out as you twisted the gauge and now the lens and the other components are no longer aligned correctly. We would issue a full refund if they were sent back as we sent them out minus the defect. What we received back were three gauges in a different manufacturers box, one of gauges covered in oil, a broken gauge with super glue on the lens and electrical tape wrapped around the back and they came back with components missing. Fact of the matter is these gauges were not handled appropriately and it in no way should reflect on us the quality of product and the service and support we offer. We have sold over 30 sets of these gauges and this is the first time anything like this has occurred and it would be safe to say that the majority of our customers installed the gauges themselves with no incident. That being said, this forum is not the place to entertain us with your complaints. All you are doing is putting doubt in members minds about the quality of our gauges and your level of workmanship as an installer.

One thing I will add though is how you used this thread as a place to advertise your new gauges without anyone asking about them. To me, this seems like something politicians would do during a smear campaign but then again, it's just me.

 

My new gauges? We own Prosport now? Congrats to us! They are a big company, I just can't wait for my first Royalty check.

Rudy, I tried to not bring your company name into this and was looking for opinions.

Everything else that was written was unneeded.

 

The company in question is us JR-Industries. Where do we start? Let start with the word integrity, or truthfulness, if we are going to have a complaint from another company towards another company why not throw all the cards on the table. Lets us start at the beginning. A customer of ours ordered a triple pillar and 3 sets of matching SRT6 gauges through us. Without all the details we can just stick to the facts. We delivered on our products and I referred him to TVT. The products were sent were in brand new condition never opened, never installed. The process which we go through to make these gauges is like everyone knows cut them open put the CNC overlay in and then glue them back together. Does the epoxy/ Jb weld hold? The answer is yes we cut them apart make a channel and then epoxy and jb weld them back together. There are no other options for customers who want a product to match their dash at the cheapest price possible. We have looked into buying complete canisters and new bezels, it comes with a minimum price tag of $5000 and or 4000 orders. We have sold a total of 7 gauge sets to members or roughly 21- 18 gauges a far cry from 4000. The process has changed we now try and take appart the bezel, does not look as clean but insures this will not happen again.


Members have to realize we are not a company that is out to make mass amounts of money off of a select group of car, the CROSSFIRE, we are out to make essentially handmade parts that boast quality and look good. NO OTHER COMPANY HAS DARED TO MAKE such products because of SUCH A TINY CROWD, these are not HONDAS. We did this and started this with the sole intention of making these products because these are the products we ourselves wanted.
With that being said yes one of the 20 crossfire gauges we sold broke in half. Is this bound to happen of course, we are not pointing fingers we instead take full responsibility for a faulty product on our part. Once this was brought to our attention me and Rudy made sure to stress every gauges as much as we possibly could to insure something like this wouldn’t happen to another customer.


It begins with me getting a call from Anthony stating that the install did not go as well as planned.
1) The pillar had trouble fitting the gauges do to the use of a dermal to sand 1/16 of an inch and not sanded by hand!
2) The oil pressure gauge fell apart.
3) There was nowhere for him to mount the oil sending unit “due to its size”, so he was going to order the customer another one that was smaller.
4) The customer was not happy that there was an extra charge to fit the gauges into the pillar.


After hearing this conversation I was under the understanding that we were going to receive the oil set up back REPLACE IT WITH A NEW ONE and go on about our business.
Later in the week I was informed that we were going to be getting all 3 gauges back and Antony sold our customer a set of HIS gauges.


No harm no foul I thought. Our mistake with the broken gauge we will receive the two gauges that are still almost brand new and functional, glue back together the oil pressure gauge, and give a deal to the next customer who is looking to order gauges from us at a discounted price explaining what had happened.


Well I received that gauges on Sat seeing as I had to be home to sign for them which is almost impossible for those that have a job or are taking college classes. Once I received them I placed a call to Rudy explaining the carnage that had happened, he explained that we will need to think this over and respond as professional as possible. He needed to see the gauges first hand before we jump on anything. The first day we were able to meet with our schedules was last night WED.


We talked over what we had on our hands which includes…….
1) Gauges THAT ARE NOT IN THE ORGINAL BOXES with another GAUGE companies HARDWARE.
2) HARDWARE MISSING FROM THE ORGINAL GAUGES THAT IS A NESSICITY FOR THE GAUGES TO FUNCTION PROPERLY
3) GLUED AND ELECTRICAL TAPED TOGETHER OIL PRESSURE GAUGE
4) SUPPER GLUE ON THE INSIDE OF THE GAUGE LENSE THAT was told to the customer WAS SCRATCHES WHEN IT IS CLEARLY GLUE THAT DRIPPED ON THERE AND WAS TRIED TO BE SRACTCHED OFF.
5) A BROKEN COLOR BUTTON PIECE THAT LOOKED LIKE IT WAS TRIED TO BE GULED ON WHEN IT MEARLY IS PRESSURE FITTED
6) A COLOR CHANGING BUTTON PIECE THAT MIGHT HAVE GOTTEN STUCK BECAUSE OF THE GAUGE BEING TWEAKED SO WAS TRIED TO FIX BY PULLING ON IT WITH A NEEDLE NOSE PLIERS.
7) OIL ALL OVER THE INSIDE OF THE OIL PRESSURE BOX AND GAUGE FROM A OIL PRESSURE SENDING UNIT LEAKING EXCESS OIL THAT WE WERE TOLD WAS NEVER INSTALLED DO TO IT’S SIZE]


Needless to say I was speechless when I open the packages. Bottom like we are disappointed in Antony for calling us after the fact about the issues and taking it upon himself to "fix" the gauge. When we did receive the call it was how disappointed the customer was in us and our product for the extra money it cost to fit the gauges.

(The customer was told the gauges would be fitted before a consensus among members who voiced their opinions to me said they would like to do it themselves.)



We use a dermal to cut out the back which cannot be seen but does not look as clean, so we stopped doing just that)


In this sense I many have dropped the ball saying it was going to be done and not having it done after hearing TVT was in fact going to do the install. My reasoning was this takes us 20- 30 min tops in the shop something I wouldn’t think a “reputable company” like tvt would struggle with. I was told by Anthony it took him 2 hours to fit the gauges, 2 days for an install and a total bill costing much more than what we charge ($300 plus supplies). I could clearly understand why the customer was mad.


Now that the integrity of both companies is in question I’m glad you yourself were the one to bring this into the open and not continue to fix the problem behind the sense, which I think we can all agree is the right thing for two companies to do.


A refund will be issued to our customer for the BOOST gauge (which is useless without the proper hardware we never received) and a Volt gauge. No refund will be issued for the OIL pressure gauge on the lines that are stated by rudy. HE forgot to mention the TV would be returned without the cord, or remote



Im am sorry for being so brash, I am sorry this is now in the open to our customer, and sorry to all the other customers who were able to install these themselves without ever having a problem. IF this such situation continues to prosiest and we continue to get a back lash from the community, this hobby business of our may go back to what it was making products that we wanted for ourselves. I feel like we have been extremely fair and understanding, we have gone out of our way many times to make customers feel appreciated and do what is right regardless what it cost us. We have never gouged nor taken advantage of anyone and we are very proud of that. But, the line has to be drawn somewhere, we can only continue to lose so much money always trying to do the right thing and get crapped on in the process. This is our second customer that has had complications with an install through TVT and it is enough to learn our lesson and not make referrals anymore.




Antony you bringing this to the open and mockery of this says enough about your character. The 4 post following yours happend to be asking about us. That shows you have made it pretty clear. THis is all the more I will reply on this matter.

 

All hardware was included with the gauges, minus the T we talked about. Please keep the facts straight.

Also want to point out that I never mentioned the company name, as it was not meant as a blow against you guys. I was looking for opinions. Do you think you are the only gauge company in the world anyone could have problems with?

And we have installed another set of these gauges and there were ZERO issues. Yes, it was put together differently, but none of the other issues occured either. We even have one of their Pillars in our car and couldn't be happier.

Again, the products you offer are not bad, but in this situation I think you owe the man his money. I already gave $250.00 in free labor, I don't think one gauge is gonne break the bank.

 

Once a product has been messed with by either the purchaser or by another after market company a person usually realizes that it cannot be returned. Because you have done something regarding customer service doesn't mean that anyone else needs to. This is why you should not Bring things up and not mention the name of a company you are refering to. While you claim you are being good to the customer you aren't doing a thing for the other people out there that might be shopping for guages. Customer Service is more of an honerable trait than a rule. Give crappy service lose customers. A reputable business needs to post the truth when it can. True customer service is eating your profits when your not actually obligated to do so.
And further more how long did you actually think it would take for members to figure out who you were talking about? This really wasn't your issue but the customers.

 

I agree with Mike. Vendors should not air their "dirty laundry" on the forum. I have bought from both you guys and this does not sit well. Please take this up on the phone or email....not the forum. But while I am here,thanks Jonny and Anthony....keep supporting the Crossfire I am just glad we have parts to argue about!!!

 

I did not want this to turn into an attack, as it's not. I simply wanted opinions from non-biased sources.

We all know how it goes with things like this. What we say we feel is the truth and what they say they feel is the truth, and in reality we are both just making ourselves look less wrong.

I take full responsibility for trying to fix the problem in hopes that it would save JR trouble in replacing it. Like I said, we installed another set of their gauges and were very happy with them and we will continue to install more of them.

I think this will get out of hand so I will be editing my previous two posts.

 

Hi Forum,
I am the customer, I am waiting to see what Jonathan Lilenthal, "JR Industries" and Rudy, will do as far as customer service. I will say I spent 320.00 purchasing gauges from these men and their company and the quality and condition were unacceptable. As a customer dissatisfied with a product, I just want a full refund.
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