I like your solution, but I did not want to have to buy one of the more expensive grills out there and then have to pay to modify it to simply not have to drill my cover, but you did a nice job for sure.

I do not know why you read things with such negativity. I actually told them that I would like to buy a grill, but only if I do not have to deface my car to install it. Have you ever heard of a recommendation or innovation? Maybe I was trying to help them sell more grills, as I explained, "Since so many crossfire owners are particular, such as myself, I would highly recommend you figure out a way to use the OEM mounting system. If you do, please let me know, and I will be purchasing a grill. Thanks." I know you would like to twist my words, but my intentions were to help a vandor (we don't have many) make his product better and be able to sell more grills, at least 1 more, because I really wanted one. Some of us are actually in it for the car, and to get vendors to the table with products we want to buy. I have worked with many vendors over the years improving aftermarket parts with them, after all, I have spent a small fortune over the last 10+ years in aftermarket modifications, and most vendors realize to get the business of an extremely particular group of afficionados, you need to work WITH them....

I understand you have to play the devil's advocate, I have many lawyers as friends and family members, and with many, not all, of them, it is almost like an addiction to always have to play the side that is argued against. I am not sure if they are trying to sharpen their skills, or simply **** off the rest of the family

Blackmail much? LOL I guess I am glad I did not receive a prafnity laced tirade.

 

I think it's a result of arguing for a living, and presenting the "other side" - again, for a living.

 

I remember hearing this little piece of business information over 20 years ago, it holds even more true now in the age of the internet.......

"If you make 1 person happy they'll tell 10 people......if you **** off that same person they'll tell 100 people."


Looks like Grill Tech pissed someone off!

 

Wow, I am so glad I read this thread!

I have a big shopping list I am compiling for bits that I want to do to my SRT over the winter. I've been in touch with Needswings, who have been most helpful regarding a dual CAI. (I must add that several forum members have been equally helpful - fantastic!) Needswings will be getting a call shortly for CAI and illuminated door sills!

I also emailed GrilleTech this week for a quote to ship their billet grille to the UK. It was about $43 dollars, so a total of about $283 or £160. Lovely grilles and a pretty decent price, I think! (I was even prepared to drill my bumper for the install, as I thought it looked so good!!)

However, having read this thread I will not be ordering from them. They are trying to sell me something, not the other way round. If they want to sell things they should be listening to their customers, not abusing them! The customer has the right to question and make suggestions, the seller should either listen, or be polite in his rebuttal!

I will also be emailing them to tell them exactly why I am not making my purchase now. Their attitude sucks and they should know! I hope, when they realise their error, they will invest some time and money in their people skills and their business benefits from it!!

Regards, Andy.

P.S. If anyone has any suggestions for an alternative grille, fire away!!

 

Andy, I thank you for your reply, this is all I was trying to accomplish. I want to make sure my fellow afficionados do not buy from someone who, "does not care".

I would PM Karl (SRT SIX) he makes a nice grill that he stands behind.

 

Personally I think most missed the point which is, they do not care and they are saving you the effort to discover the truth about them. Plicks are great as you know what your dealing with early.
BTW I got a call to confirm my wavetec rear order, TAAA DAAA.
Woody

 

Well here's a copy of the email that I've just sent him. Short and sweet!!

Hi, thanks for your response.
I absolutely love your grille, it would definately stand out here in the UK! Unfortunately, I now can't make my purchase, solely because of this communication with a fellow XF owner:
"I honestly dont care what you want. Hows that sound?"
Regards, Andy.

I really hope they realise that they can't talk to potential customers like that!

Regards, Andy.

 

Quote:

Originally Posted by BoilerUpXFire

Grill Technologies:
"Grille Technologies Chrysler Crossfire billet grille upper grille is a full replacement of the factory grille. The grille has 3 welded brackets on the left, right and bottom of the billet grille. You will align the billet grille in place on your Crossfire marking where these brackets touch. Next you'll drill out the bolt holes required to mount. Last step is just mounting the grille up with provided bolts, nuts, washers....."

My response:
"So there is no way to mount the upper grill without drilling the bumper
cover? These bumper covers cost quite a bit, and there are already sufficient mounting points for the factory grill, why not use these so customers to not have to drill? This will be the third aftermarket grill I
have had on my XF, and all the others were bolt on, no drilling required.
Since so many crossfire owners are particular, such as myself, I would
highly recommend you figure out a way to use the OEM mounting system. If you do, please let me know, and I will be purchasing a grill. Thanks."

Grill Tech:
"I honestly dont care what you want. Hows that sound?"

My response:
"Thank you for the response, I will be sharing it with no less than 2,000 crossfire enthusiansts. Good luck selling your grills."

I have been trying to reach someone at the number on their website. ...no answer ?
I have a big interest in talking with them to be sure they know that I am a good friend of John here and also serve as a moderator on this forum.

I want to express my thoughts about the way they treated a potential customer and let them know that a thread was created as a result of the rude reply John received.

Regardless of how John's message was percieved or what mood the person who replied was in at the time of this response...IMO they replied in an unprofessional manor.

 

I hope you do get to talk to the business owner - they really need to know that kind of response is unacceptable! Customers vote with their feet!!

All the best, Andy.

 

Vegas,

Just from your responses, IMO, you probably are a very competent attorney. As stated you are very adept at defending someone. Unfortunately there is no trial here, no one falsely arresting someone's son for dating the Sherif's daughter. There is NO excuse for this vendor's remarks.

Making an assumption of the way this vendor interpreted Boilerup's comments has no basis in fact, you simply "assume" and we all know what that word truly means when disected.

Even if the vendor did "interpret" the remarks as you suggested, it was his/her option to take the high road. They could have said something like "we really tried to use all the mounting points but found by installing it per our instructions the result was a better, stronger mount." Instead he told a POTENTIAL customer "I honestly don't care what you want. How's that sound." That reply is truthfully, indefensible, there can be no excuse for it!

This is a huge problem in society today. We no longer wish to take responsibility for our actions. It is much easier to just say "...yeah, sorry, BUT YOU MADE ME DO IT!"

Boilerup did not have a gun to this vendor's head, as a potential customer he thought he was being helpful. I am just BURNED OUT WITH EXCUSES!

Thankfully for this vendor, there are people like you that do your best to convince people that the vendor was the victim.

As I said initially, after reading your response I think you are probably an excellent attorney and would probably at this point rank very highly if I needed someone to defend my actions.

 

Andy,

Its unfortunate, but I never said such a thing. Long story short I have family staying with me. I upset one of the family members who is really a punk. I told him not to touch my office computers. This family member got back at me by emailing some of my customers night of October 19th. If you or someone you know received an email without my signature on it, it didn't come from me.

I've got hundreds of sales on this grille with nothing, but positive reviews.

All Online Reviews for crossfire grille this year.
1) beautiful grill i am happy with it
2) Super Fast Shipping & excellent product !
3) Great product. Easy to deal with.
4) Excellent product for an outstanding price. Pleasure to do business with.
5) fast shipping
6) installed looks awesome ,I called for help n they answered !!! A+
7) Just what my car needed..Thanx
8) thank you!!!
9) Fantastic Ebayer
10) thank you...looks great....HE IS RISEN
11) Great Seller! Super Fast Shipping!! Hope we can do business again!! Thank you!!!
12) I was very satisfied with this seller
13) Nice Grille, good fit! Thanks!
14) SUPER Product!!! Fits Good and Looks GREAT!!! A+A+A+ GR8 Communication 2!!!!!!
15) a++++++++
16) great ebayer....fast shipping
17) Nice looking piece, good delivery. Just what I expected.
18) shipped fast and exactly as described
19) Great Seller! Fast shipment. A+ !!
20) A+
21) thanks
22) Great Item, Thanks AAAAAAAA
23) Nice product, packed well, timely delivery. A class act, folks.Rated:10 outa' 10
24) A+++ Ebayer of the year!!!
25) Thank you great seller fast and good condition
26) Could have better mounting brackets. Brackets using fractory mounts.
27) Great communication! Would buy from anytime!
28) item as described shipped fast pleasure to do business with
30) Great product! Fast shipping. Will do business again.
31) A+++++++

Regards,
Matthew Ayers
Sleek Auto Accessories

This is the response I just received from GrilleTech. I'm reserving judgement on their business morale, but I've seen SRT Six's grilles and I like them just as much. I think they could be the way forward!!

Regards, Andy.

 

I don't believe this response. Sounds like a great excuse to me! Kind of like "the dog ate my homework". Or when Paris Hilton gets pulled over and the cop asked if that was her cocaine in the bag. She said it was her friends cocaine and her friends bag.

Do you believe the old "I didn't do it... it was someone else pretending to be me" routine? If you do then they pulled the sheets over your head and told you it was night time.

 

Wow, look at the egg on my face. Still say though that the writer was not a customer, told the vendor he was not a customer and would not be a customer, and whatever was said had nothing to do with "customer" service.

 

Lets get technical. Just like a liberal democrat. This type of response becomes very boring! Look at word for word, definition by definition, by the book.... blah blah blah! Obama is not raising taxes... he is simply refusing to extend the tax cuts. Technically that is not raising taxes according to your logic. It is amazing a guy like you functions with such a twisted way of thinking. I guarantee if the response was given to you then you would change your tune.

Believe what you want. You are stretching.... and you are wrong about "customer service". How about code of conduct? How about professionalism? need I go on????? You are wrong. Stop reaching... and stop trying to catch your last breath of air. Your arguement is dead!

Is a customer/was a customer/might be a customer/should be a customer/not a customer/won't ever be a customer.... doesn't mean jack squat. Customer service applies to any contact the company has with a potential or existing customer. You lost the arguement!

 

WTF, let it go Vegas, I do not know how you can make a statement like, "told the vendor he was not a customer and would not be a customer," when my exact words are "I want to buy a grill from you"? I do not care if you are the best litigator in the world, you CAN NOT turn these words around to mean the opposite of what I said, just because it fits into your argument.

You had no response for my last retort, just like to poke your thoughts in when it is convenient?

It did have his signature and it did say exactly what I posted. The emails were during the day, while I was at work, not at night, so that part is bullshit as well. He figured he would be able to say F off to someone and that would be that, but instead I did what I intended to do and alerted you all to the fact that he is not an upstanding, professional vendor and now he realizes that the 50 grills he has in stock will never be sold without an attempt to save face.

Andy I think you made him realize that and I thank you for it.

People need to be help accountable for their actions, I bust my butt everyday at my job to provide the best SOLUTION to my customer and it pisses me off when others don't even give 10% effort.

 

I have to admit something. I know it is stupid but it was funny at the time.
.
.
.
.
.
.
I am the Batman. oh, I meant, I did it, i sent that e-mail to John. My apologiez. I won't do it again.

 

Did you see, "Look at the egg on my face." I was dropping it. The vendor even agreed he was over the edge. Incidentally, I am a Republican, have held office as a Republican, have been a member of the executive board for the Republican Party in Michigan's First District, and even co-headed Pat Buchanan's campaign in Nevada for his run at the presidential nomination in 1992. So who's making assumptions and talking out their you know what. P.S., Ronald Regan, Ron Paul, and Barry Goldwater--Republican's all-- and Thomas Jefferson as well, would all agree with my take on the overreaching of corporate security and police considering individual rights. I will be happy to take this over to the political page if ya'll stop pushing it on this thread.

 

I've said this forum makes me lol before.. but this forum makes me lmfao. Keep up the great work guys!

 

I rekon I aint got no reason to be a tradin with Grill Tech folk no how. mmmm

 

I like the old "Someone else got to my computer and screwed me over" BS. It is a tired method of backpedaling that seriously falls apart when you consider the other part of his response;

"Grille Technologies Chrysler Crossfire billet grille upper grille is a full replacement of the factory grille. The grille has 3 welded brackets on the left, right and bottom of the billet grille. You will align the billet grille in place on your Crossfire marking where these brackets touch. Next you'll drill out the bolt holes required to mount. Last step is just mounting the grille up with provided bolts, nuts, washers....."

A family member trying to get back at him posted THAT?