Just recently had my first oil change and it was an experience that I will never forget even though it was free it was somewhat of a disaster. After being specific of what I wanted done as to number one, resetting the FSS meter after the oil change was complete, that was a total nightmare. The service manager completely ignored my request and in the midst of having one of the techs come over to assess the problem he flat out tells me that the car has no such feature. I was furious at the fact that he could sit there and tell me that to my face. After a couple of drills and filtering out someone who then helped me I happen to pop the hood to see what was going on for curiosity sake and I noticed they scratched my valve cover big-time with a some sort of tool. I don't know why but they did and I requested they replace it and to my surprise they did on the spot.

I changed my oil at the 3500 mark and my FSS meter isn't reset yet, they tried numerous times with my car manual used as reference and they couldn't do it and gave me the reason that it wouldn't reset because I changed it too early. Is this true and if not can someone please help me in trying to reset the meter if possible. My only plan now was to drive till the next 3500 when it hits 7000 and have them try again and adjust my schedule to be on-point with the manual specs for oil changes, every 7000.

I do appreciate all the help and information look forward to hearing some feedback.

 

Ignore the FSS is my suggestion; what did we ever do without one.

I would change your next at 10,000 and then every 7,000 increment from that point on. You just have to remember every 7000 from the 10,000 mark. Write it down and slip it in the glovebox.

I do mine every 10,000 kilometers.

 

Here you go... For additional Crossfire tips and info look no further...


This might be a good poll, how many people have had poor service experiences with their dealer? It is indeed pretty sad when car owners know more about the inner workings than those that are supposedly "trained" to work on them.

 

Got one better than that. Took mine in for a service and to get the drivers window adjusted. Went throught the same experience with a heavy discussion on re-setting the service meter and they broke a piece of trim when attempting to adjust side window.

One of my sub woofers was defective and the tech broke the cargo net.

Had a minor altercation with a curb ask Chrysler tech to check alinement, they stated all was ok. It didn't feel ok so I took it to a independent hotrod shop and guess what? ft end need re-alinement.

When I pick up the car for the first time there was a ding in the hood. Dealer agree to replace it. Went to pick it up and the hood was not on straight.

Sent letter two letter to Chryler UK explaning the above and demanding compensation. The only think I got back was a apology, will do better next time and "no" to any compesation.

Love the car but, the next nearest dealer is a hour drive, so in another 12 month, CF going back to the dealer (little clause in finance agreement stating that I can hand the car back after paying half of the finance term) and heading back to BMW. BM's are not as unique but plunty of dealers around fighting for the bis and service dept are pretty good.

 

R.
Guess I don't blame you. I hope that a lot of the complaints about service on the XF is because it's a new vehicle here, and many don't know much about it (at least in the states with the Chrysler dealers). I hope it gets better with time.

 

I'd make sure they reset the service meter. Otherwise your going to have it on all the time telling you that you need service. Then if something goes wrong down the line they might give you a hassle and say well according to your cars computer, you never changed the oil. Obviously you'd have the receipts but still. Screw those bullshtting service managers over there. They obviously have no clue what they are talking about. You can reset that meter any time you want, in fact its ridiculously easy!

 

it is my concerned opinnon that our cars should be sublet to mercedes when it comes to service matters, because truely chrysler has no clue what they are doing when it comes to the crossfire. i,ve had more negitive experiences than i care to mention.........

 

Print the link on this message board about changing your own oil. It includes a step-by-step on resetting the FSS. I did it first time.

 

I brought mine back to the dealer and explained the windows where hitting the rain gutter and told them about the TSB. Tech tells me at pickup time that they didnt adjust as my car is the same as all the rest
of the x-fires in the lot. What a bunch of f-ck tards.

 

They never get better and I've had my XFIRE for a year now but I'm still not confident with the dealership where I brought mine for service in here. I've had a problem with my driver side door popping out of alignment after I close it and the service rep heard it popped but the technicians insist they could not find anything wrong with it. I bluffed them and just told them that I just brought my car for it to be documented anyway that my door has a problem and if something happens in the future I told them that they'll be liable because I have established a documentation about my car's problem and they don't know how to fix it. That took care of it and they found a problem not just in the driver side but also in the passenger side door.

Dealership services - no matter if they're five star or not needs to improve so that customers can get their confidence that they will be taken cared of and so that same customer will trust their products and services.

 

Do you think the word "Technicians" has been misused in this context?

Pete

 

pja i couldn,t said it any better than that.......nice very nice.

 

FSS button will not reset the days or mileage. My San Diego dealer called Chrysler tec and was told it is probably corroded inside the instrument cluster and for me to press the button 20 times a day for 6 months, if that doesn`t clear the problem they will put in a new instrument cluster. I guess I didn`t buy a Lexus.

 

You're kidding... right? I'd pull what some other member did, drive your Crossfire into the middle of the garage or somewhere it will immediately block access, turn it off, get out and lock it. Now I'd walk to the sales room and pretty much announce to all that I have a service problem and would like to speak to a manager.

Seriously, that is completely unacceptable. Find out what CA has for a lemon law and get all your documentation, bring the car back for the 3 or 4 times (whatever the number) required and then start the process of getting it replaced.


PS Tell me it wasn't Bob Baker, please....

 

FSS is a Mercedes "system". It is relatively easy to reset. If it really can't be reset by your Chrysler dealer, head over to your local Mercedes Dealer, there is one in La Jolla and one in San Diego and they should be able to reset it in the service drive as a courtesy to you. The Mercedes folks have been quite accommodating to me every time I pull up in Colorado or California with the Crossfire. The service people are very well educated and will tell you if you truly have a defective FSS system.
Good luck.

 

Hate to break the flow...but I have had my XF for about a year, 7500 miles, and I can say nothing but good things regarding the service that I have received from my local Chrysler dealership. First issue was the radio TSB which was handled efficiently and professionally. The only other time I've had it in was for the recent oil change. I called, made an appointment, dropped the XF off and picked up my "free" Durango for the day. Later that day my Service Advisor called me, confirmed that my XF was ready to be picked up and the Crossfire Tech (Scott) met me at delivery to detail what had been done and to introduce himself to me. I could not have been more pleased. The FSS was reset, the oil level was correct, and there were no problems whatsoever. So not EVERY Chrysler dealership sucks and not EVERY Crossfire tech is an incompetent fool. That would be like saying ALL Crossfire owners are petty and want to return the entire car under the lemon law because one dealership apparently cannot reset the FSS light.

Fritz

 

Hate to break the flow even further........I have over 10,000 km on my Xfire (driven from April through October 2004 and I haven't even seen the dealer since. Did my own oil change, did not bother to wrestle with the FSS and will do my next change at 20,000km.
No issues with the car and of course no issues with the dealers service because..............
The less I see the dealer after the original purchase, the more I like it.

With any luck, hope to be able to say same thing by the end of this year except I expect to have the 20,000km on the odometer.

I wish I could say the same good things about receiving that "StarTech Winners" check.
Not in the mail today either.

 

After reading eariler threads I noticed that my FSS said 72 days so I reset it that day. Still havent figured out how to check the oil from the cluster. Anybody had any luck with that?
Love my car just turned 2k on it dealer says that I am supose to get a free oil change @12k when are you all changing your oil.?

So far Carl Burger Chrysler service has "appeared" attentive so far but all I did was take it back for its first detail and have the head lamp covers replaced

 

So far I have been very pleased with my car too, even the 6 speed works great. I did stop into the MB dealership and got the feeling that they have a little animosity towards our little Xfires. You would think that they would fall all over us to get the extra work.
As far as the oil changes go, I did my 1st one at only 3,000 miles as that is when there is the most wear while breaking in the engine. I will do the next one at 7,000 miles and at every 6,000 after that.
PS: Cyril, nice pics in your gallery! Maybe some day we can do a burn out like that! Nice garage too!

 

Thanks Bob G! Just got through checking my XFIRE and for those that had their windows and door fixed for wind noise...check this out - I noticed that they were yanking the inside door handle surround too much so as to fix or check my door popping problem resulting in a warped out door handle surround where you can see what's behind it now!

Wow.....they're probably hiring a bunch of rednecks who thinks their pick up trucks are sports cars! These guys just don't care how precious these crossfires are! With crossfire prices going down...probably the dealerships were thinking we're not buying an expensive car anymore so we don't deserve any extra atttention.