Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Forum Regular
Joined: Nov 2007
Posts: 488
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From: Port Coquitlam, BC
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Mr Michaels - you are the one that asked for a copy of rev A which Mr Hammond supplied and all you did was dump on him. I think I would expect an apology if I was him not abuse which is not required on this forum. If I got blasted like that in my first few posts I would also look for another forum. Take a chill pill and please be decent - it is not any member of the forums fault that Chrysler doesn't want to play with you. And by the service managers response it sounds like you were not playing very nice with him either.
Life is short to be miserable.
Life is short to be miserable.
Joined: Aug 2013
Posts: 10
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From: Ohio
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Mr Michaels - you are the one that asked for a copy of rev A which Mr Hammond supplied and all you did was dump on him. I think I would expect an apology if I was him not abuse which is not required on this forum. If I got blasted like that in my first few posts I would also look for another forum. Take a chill pill and please be decent - it is not any member of the forums fault that Chrysler doesn't want to play with you. And by the service managers response it sounds like you were not playing very nice with him either.
Life is short to be miserable.
Life is short to be miserable.
Joined: Sep 2013
Posts: 3
Likes: 0
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
I just reg'd and have been reading this thread for info on my gf's 05 model (with glass failure of course). Will continue reading later (page29). So far it seems some folks getting results, some not.
Wish me luck i suppose...
Wish me luck i suppose...
Joined: Apr 2013
Posts: 50
Likes: 0
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Mr Michaels - you are the one that asked for a copy of rev A which Mr Hammond supplied and all you did was dump on him. I think I would expect an apology if I was him not abuse which is not required on this forum. If I got blasted like that in my first few posts I would also look for another forum. Take a chill pill and please be decent - it is not any member of the forums fault that Chrysler doesn't want to play with you. And by the service managers response it sounds like you were not playing very nice with him either.
Life is short to be miserable.
Life is short to be miserable.
First of all, you know nothing about me or my efforts to resolve this issue not only for myself but other members. When someone comes on the scene spouting bullshit, I call it like I see it. All it does is make other members repeat all of their actions over and over again. Chrysler does not want to play with anyone other than the designate owners in the golden states. Chrysler wants us to play with ourselves while they continue to ignore a serious safety hazard. I doubt NHTSA has the ***** to force a recall. There are probably thousands of cars involved outside of the golden states. By the way, I was playing nice with the service manager. He had told me he was going to run it up to their court of last resort and get back to me. He did not. I called to ask him about it and then he went into this crap of not wanting to be rude. Well selling a vehicle that has a good chunk of glass coming out of it and pretending it's alright is pretty rude. If you go by a Chrysler dealer, you will encounter low morale, a bunch of people wandering around aimlessly. It's from top to bottom. Sergio should dump Chrysler and beef up the FIAT brand
Administrator
Joined: Jun 2009
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From: Fort Worth, Texas
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Just so you know the T S B that I posted was what was sent to me from a dealership, I am having the same problem you are having. My glass fell out and I have been told by Chrysler that I live in the wrong state, the car does not have an extended warranty and that my car has restrictions on the title. I thought that when I found this site that I would find some help but all I am getting is grief from some of the members. I guess that I will have to move on to some other sites that will believe what I have to say and not doubt what I post.
Chrysler indeed has dropped the ball, I don't see how they can base a warranty on where the car was delivered. I have owned two roadsters and have two letters at home telling me specifically that my cars are covered for 10 years and 100,000 miles, the letters were sent to me without my even trying to get a new top, both arrived within three months of my purchase of either car - USED.
My first car was imported thru Brunswick, GA and sold in Gainesville, GA. My current car was in Arizona, but I bought it from the second owner, who had moved from Oregon. I never ran the vin to see where it was imported at, I THINK I have the window sticker, it's time (for curiosity's sake, anyway) to see if I can find out where it was imported at and where it was first sold.
But I STILL don't see how Chrysler could limit a warranty based on where the car was sold first. It SEEMS to be to hinge on the dealer you work with. I say that based on reading, for four years, the posts on this forum.
Administrator
Joined: Jun 2009
Posts: 13,974
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From: Fort Worth, Texas
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Dear Michael:
Thank you for contacting the Chrysler Customer Assistance Center.
Thank you for your recent email, although it does not contain any
information that would cause a change in the previous decision. Our
records show that you have contacted us by email and we have addressed
your concern. I have updated your file to reflect the latest information
you provided in the email message.
After thoroughly reviewing your request and the files on this matter, I
respectfully concur with the decision rendered previously by myself.
I fully appreciate your concern, particularly in view of the expense and
inconvenience involved, however, Chrysler Group LLC is unable to
accommodate your request for out-of-warranty consideration. The vehicle
has exceeded the time and/or mileage limitations of the warranty (or
warranties) we offered on the vehicle at the time it was purchased.
Although we are unable to provide a more favorable reply, we appreciate
the opportunity to review your request.
Your request must again be respectfully declined. Any future
communication related to this issue will be retained in corporate
records.
If at some future date, we can be of assistance to you in some other
area, please let us know
Thanks again for your email.
Sincerely,
Steve
Customer Service Representative
Chrysler Customer Assistance Center
Thank you for contacting the Chrysler Customer Assistance Center.
Thank you for your recent email, although it does not contain any
information that would cause a change in the previous decision. Our
records show that you have contacted us by email and we have addressed
your concern. I have updated your file to reflect the latest information
you provided in the email message.
After thoroughly reviewing your request and the files on this matter, I
respectfully concur with the decision rendered previously by myself.
I fully appreciate your concern, particularly in view of the expense and
inconvenience involved, however, Chrysler Group LLC is unable to
accommodate your request for out-of-warranty consideration. The vehicle
has exceeded the time and/or mileage limitations of the warranty (or
warranties) we offered on the vehicle at the time it was purchased.
Although we are unable to provide a more favorable reply, we appreciate
the opportunity to review your request.
Your request must again be respectfully declined. Any future
communication related to this issue will be retained in corporate
records.
If at some future date, we can be of assistance to you in some other
area, please let us know
Thanks again for your email.
Sincerely,
Steve
Customer Service Representative
Chrysler Customer Assistance Center
Words fail me at this point.
Senior Member
Joined: Sep 2011
Posts: 9,595
Likes: 26
From: Kellyville, Ok
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Actually.. before I left the facebook page.. One girl there managed to get them to stand behind her top somehow.. and it's original point of sale was Chicago IIR..
Senior Member
Joined: Apr 2006
Posts: 25,432
Likes: 650
From: Ontario
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Senior Member
Joined: Sep 2011
Posts: 9,595
Likes: 26
From: Kellyville, Ok
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
I think they were only "B's".. so no big deal.. 
Joined: Aug 2013
Posts: 10
Likes: 0
From: Ohio
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
First of all, you know nothing about me or my efforts to resolve this issue not only for myself but other members. When someone comes on the scene spouting bullshit, I call it like I see it. All it does is make other members repeat all of their actions over and over again. Chrysler does not want to play with anyone other than the designate owners in the golden states. Chrysler wants us to play with ourselves while they continue to ignore a serious safety hazard. I doubt NHTSA has the ***** to force a recall. There are probably thousands of cars involved outside of the golden states. By the way, I was playing nice with the service manager. He had told me he was going to run it up to their court of last resort and get back to me. He did not. I called to ask him about it and then he went into this crap of not wanting to be rude. Well selling a vehicle that has a good chunk of glass coming out of it and pretending it's alright is pretty rude. If you go by a Chrysler dealer, you will encounter low morale, a bunch of people wandering around aimlessly. It's from top to bottom. Sergio should dump Chrysler and beef up the FIAT brand
Joined: Aug 2013
Posts: 10
Likes: 0
From: Ohio
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-035-11, DATED SEPTEMBER
01, 2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. THIS IS A COMPLETE
REVISION AND NO ASTERISKS HAVE BEEN USED TO HIGHLIGHT REVISIONS.
SUBJECT:
Convertible Soft Top Back Glass Loose And/Or Detached From Fabric (10 yr. / 100,000
Mile Warranty Extension)
OVERVIEW:
This bulletin involves inspecting the convertible soft top back glass and if necessary
replacing the convertible top cover.
MODELS:
2005 (ZH) Crossfire Roadster
NOTE: This Extended Warranty Bulletin applies to vehicles equipped with
convertible soft top.
SYMPTOM/CONDITION:
The customer may experience convertible soft top back glass loose and/or detached from
fabric.
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
Qty. Part No. Description
1 CNA6X310AA Convertible Top Cover
NUMBER: 23-035-11 REV. A
GROUP: Body
DATE: October 29, 2011
REPAIR PROCEDURE:
1. Inspect the convertible soft top rear window for looseness and/or detachment (Fig. 1).
Fig. 1 Rear Window Separation
2. Is the rear glass loose and/or detaching from the convertible top.
a. Yes >>> Proceed to Step #3 and replace the convertible top cover.
b. No >>> Return the vehicle to the customer, this bulletin does not apply.
POLICY:
Reimbursable per guidelines outlined in associated Warranty Bulletin.
NOTE: Vehicles included in this Service Bulletin applies to the U.S. Market only
(sales code YAA) and have a 10 year / 100,000 mile coverage for this repair.
See Warranty Bulletin; U.S. D-11-40 for details associated with the extended
warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description Amount
23-05-01-9E Inspect Only (X) 0.2 Hrs.
23-05-01-9F Inspect and Replace Convertible Top Cover
Fabric (X)
1.7 Hrs.
FAILURE CODE:
ZZ Service Action
23-035-11 REV. A -36-
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-035-11, DATED SEPTEMBER
01, 2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. THIS IS A COMPLETE
REVISION AND NO ASTERISKS HAVE BEEN USED TO HIGHLIGHT REVISIONS.
SUBJECT:
Convertible Soft Top Back Glass Loose And/Or Detached From Fabric (10 yr. / 100,000
Mile Warranty Extension)
OVERVIEW:
This bulletin involves inspecting the convertible soft top back glass and if necessary
replacing the convertible top cover.
MODELS:
2005 (ZH) Crossfire Roadster
NOTE: This Extended Warranty Bulletin applies to vehicles equipped with
convertible soft top.
SYMPTOM/CONDITION:
The customer may experience convertible soft top back glass loose and/or detached from
fabric.
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
Qty. Part No. Description
1 CNA6X310AA Convertible Top Cover
NUMBER: 23-035-11 REV. A
GROUP: Body
DATE: October 29, 2011
REPAIR PROCEDURE:
1. Inspect the convertible soft top rear window for looseness and/or detachment (Fig. 1).
Fig. 1 Rear Window Separation
2. Is the rear glass loose and/or detaching from the convertible top.
a. Yes >>> Proceed to Step #3 and replace the convertible top cover.
b. No >>> Return the vehicle to the customer, this bulletin does not apply.
POLICY:
Reimbursable per guidelines outlined in associated Warranty Bulletin.
NOTE: Vehicles included in this Service Bulletin applies to the U.S. Market only
(sales code YAA) and have a 10 year / 100,000 mile coverage for this repair.
See Warranty Bulletin; U.S. D-11-40 for details associated with the extended
warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description Amount
23-05-01-9E Inspect Only (X) 0.2 Hrs.
23-05-01-9F Inspect and Replace Convertible Top Cover
Fabric (X)
1.7 Hrs.
FAILURE CODE:
ZZ Service Action
23-035-11 REV. A -36-
Last edited by Ted Hammonds; Sep 6, 2013 at 07:20 PM. Reason: too long
Joined: Aug 2012
Posts: 4
Likes: 0
From: Fayetteville, NC
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
My back window is nearly completely separated now. I called Chrysler 8 months ago and was declined due to the car being purchased in PA. It's spent most of it's life here in NC, a state that is covered. I'm awaiting a response from Chrysler. My car looks so bad with all the duct tape and towels propping the back window up.. Tried to glue it back in but that only lasted a week.
Administrator
Joined: Jun 2009
Posts: 13,974
Likes: 1,297
From: Fort Worth, Texas
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
And once you use duct tape, getting the sticky-stuff off the top is nearly impossible.
I STILL think it has something to do with what dealer you visit. It just seems that way to me, people have posted in these threads in the last few weeks of dealers that were little or no problem to deal with.
Again, I may be alll wrong here...
I STILL think it has something to do with what dealer you visit. It just seems that way to me, people have posted in these threads in the last few weeks of dealers that were little or no problem to deal with.
Again, I may be alll wrong here...
Forum Regular
Joined: Jun 2013
Posts: 383
Likes: 3
From: Escape from So-Cal
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
I don't know for sure but I think that it is corporate (Chrysler Group, LLC), that is to blame for THEIR Exclusion of 41 States in the United States from THEIR Special Extended Warranty covering 2005 year Roadsters for 10 Years or 100,000 Miles!?! (What The F#@$ ?) I wrote them in Auburn Hills twice in the last 2 months and STILL no reply! This was after a really crappy "goodwill" offer after weeks over the phone. I did receive an e-mail reply listing Alabama, Florida, Georgia, Louisiana, Missouri, N. Carolina, S. Carolina, Tennessee, & Texas as covered States in the United States. I filed a complaint with the NHTSB, and with the Federal Trade Commission, FTC.gov, the latter concerning the arbitrary discrimination of THEIR Special Extended Warranty, "X31". I believe that they CANNOT legally justify THEIR Warranty limitations based upon any State borderlines! I believe that most 05's & perhaps later model years WILL have the same manufacturing defect. I've noticed that the aftermarket suppliers will warranty the window bond for the lifetime of the purchaser. If anyone would "pm" me, I would sure appreciate a copy of the Extended Warranty Letter. Thank you!
Joined: Feb 2012
Posts: 19
Likes: 0
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Darn, let's out those of us that do not have the extended warranty. At least Chrysler is now recognizing the problem. And, it makes it easier to get covered by insurance policy. Those of you with a 2005, and extended warranty-- inspect your rear glass and if you have the problem take advantage of this.
Joined: Sep 2013
Posts: 2
Likes: 0
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
I am new to this forum and thanks to all the great information regarding the 2005 rear window issue. I am happy to report that my 2005 is in the shop as of yesterday getting new top installed. All I had to do was pull into Landmark Chrysler, they took pictures and sent the info to Chrysler and within two hours I received a call that the warranty replacement had been approved. Cost to me 0 dollars, I was shocked I'd expected a huge battle. If you live in GA I highly recommend you go to Landmark for this issue.
Thanks to all you information and help. This is an awesome site!!!!
Thanks to all you information and help. This is an awesome site!!!!
Joined: Sep 2013
Posts: 255
Likes: 0
From: Tennessee
Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!
Anyone know a good shop in Nashville Tennessee that can re-glue my window in my 2005 Roadster?
JUST TIRED AND FRUSTRATED!
Called multiple shops this morning and the almost laughed when I asked them if they could fix my rear window on my 2005 roadster!
So I went out picked up some 3M and grinned the old glue off, set the window and used rolls of paper towels to keep pressure on the window as the glue dried, I did buy the suction cup it did not work.
I then went redneck and picked up some black duck tap after glue dried I taped the inside just to help keep the weight of the window from coming back out, I know this is not a perm fix but until I can recoup all the $$$ I have invested in the last month I will have to buy a new top, any recommendation
S on who to purchase from?
Sad the dealer would not warrant it, I hear so many of you getting new tops it drives me nuts
JUST TIRED AND FRUSTRATED!
Called multiple shops this morning and the almost laughed when I asked them if they could fix my rear window on my 2005 roadster!
So I went out picked up some 3M and grinned the old glue off, set the window and used rolls of paper towels to keep pressure on the window as the glue dried, I did buy the suction cup it did not work.
I then went redneck and picked up some black duck tap after glue dried I taped the inside just to help keep the weight of the window from coming back out, I know this is not a perm fix but until I can recoup all the $$$ I have invested in the last month I will have to buy a new top, any recommendation
S on who to purchase from?
Sad the dealer would not warrant it, I hear so many of you getting new tops it drives me nuts
Last edited by Rets; Sep 30, 2013 at 09:51 PM. Reason: Update