I am glad that you are learning this stuff in school. What exists in academia and the minds of the teachers often does not translate into real life.

P.S. I really do not want to get into a pissing contest. I was just giving a very experienced real world opinion.

 

Akapono, I did call back to the shop and yelled at the shop manager for giving me the part back in two pieces. Like I said I didn't notice till I got home because after he showed me the two stats side by side (it was together at that point) he took it back out back. What he was thinking is beyond me. I didn't drive back because the darn shop was way far away and I'm not spending my gas driving back (more money down the drain). Plus the time of day was rush hour here in Maryland/DC area and if you know about traffic around here it can really suck. Maybe he was trying to get it to fit since the other parts he installed up until that point went right on with no prob. I don't know and honestly don't care, all I know is I'm the one left holding the bag.

 

what if I purchased an incorrect part from a store and then the mechanic broke it trying to get it in and then i couldn't return it. would it ALL be my fault or would people go after the mechanic in this scenario? or would all of the blame be on myself for buying the wrong part?

 

Scooter, either your really dense or a moron. It has been established that its not "broken" (inconvenient to put back together, YES) and two I did order a thermostat that was suppose to fit the SRT6. Thank You very much!

 

That all depends on how you got the part at the store. If YOU picked the part than yes, YOU should be responsible for it. If the parts guy told you it is the part you need, then THE STORE should be responsible.

 

This was the orginal agreement:

1. He calls me and tells me the mechanic says the part does not fit.
2. I say send it back and we will send you out the straighter one.
3. I receive the part disassembled (it is not just a pop in kind of thing)
4. I explain that we can send him both thermostats back and when he brings it to his mechanic to install have them fix it as we are unable to.
5. He would be refunded the cost of the second thermostat and charged the lesser price for the more expensive thermostat. We would cover all shipping charges. We will not cover the $75.00 to install a thermostat after coolant has already been drained, that seems a little excessive.

The two thermostats are identical in nature with the only difference being the angle of the neck. The 45 degree angle can and has fit on these cars. Some prefer it for different hose placement. It is a modified thermostat, not a stock replacement. So yes it would have fit his application.

His money has been returned including shipping cost.

 

This is really getting interesting, except for the individual members bantering. Name calling should be left on the playground

The opinons everyone is providing is very good. We have all experienced something simular to this and if you work for yourself more frequently.

My opinion............just because....................

TVT, SEND OUT THE CORRECT PART. No charge and fix the other one yourself. I can understand the mechanic trying to make it work. You are trying to get a small business going and it is just not worth this. Sometimes you just have to swallow. Win the war. The battle is a learning process.


Buyer........ Don't worry about the shipping costs. It is not that big of a deal. The most important issue is you XF and it functioning the way you intend it to do. There are not that many options we have to modify our cars and those thins that are available are a result of the members of this forum or individuals that are trying to help us out. Even though they may be making a buck, it is not an earthshattering amount. No one is trying to gouge you or I. (Except one company that I don't remember)

If you both have read all these posts, which I am sure you have, let's straighten out the errors and go forward.

Good luck

 

Actually, if we're talking "the law"--whether the part was the right part or the wrong part, the mechanic is responsible for returning it to BlueMDSRT6 in the same condition he (the mechanic) received it. I totally understand BlueMDSRT6's frustration--feeling caught between TVT sending out the wrong part and the mechanic breaking it. However, I feel he's bullying TVT cause he knows he can pressure him from the comfort of his computer on this forum vs. driving back to the mechanic and confronting him face to face. It's just human nature!

 

this wasn't aimed toward you at all, it was just part of the conversation and i was curious to see what people would think in that kind of scenario (obviously somewhat different) since there have been a lot of opinions about customer service generally speaking. it ain't all about you, buddy!- don't flatter yourself.

 

I never expected or asked for reimbursment for labor or anything, just wanted another thermostat that fit. I don't know what SRT6 has a 45 degree angle as there is a belt below it and some metal tube thing and a belt above it. Maybe those cars that it does fit are modified in some way, I don't know. But on my car a 45 degree angle doesn't work (maybe I have a special addition ). Either way I'm done arguing and I apologize for calling people names. You are right, it has no place here. I am not trying to knock down one of a few companys trying to help improve our cars. Good luck TVT, but as someone pointed out me and you are through.

 

If you go to a parts store and purchase a part and you or or mechanic tries to install it and it doesnt fit all the parts store will do is say sorry and give you the right part. They will not reimburse you for cost of labor. This is just from what ive experienced. Then again, this is why i do all my own work.

 

You know there comes a time in operating a business that right or wrong you send or "eat" a part which you must admit is way overpriced to a customer to keep face in the business world. I will go along with you and say the customer didn't go on line to get justice he went on line to try to screw you. Pretty petty way of going after a small business. But and this is a BIG BUT if you are going to use this forum to market your products rather than go through the usual channels this is the type of customer you will get and receive. Buck it up Send him a new piece and yes apologies for trying to screw him. You have to admit it is you that at this point that got screwed. You are going to loose allot of business due to your Cheapness.
Now for you Blue MDSRT you had no intention of getting what you deserved show me any Company that would repay you for in install, there isn't one. You chose a cheap heartless childish way to get them back. I hope you get your part and I hope you also get whats really due...

 

We refunded the money for the original purchase and sold the thermostat he was getting to another member.

Unfortunately not everything goes as smooth as planned and things end up happening. Believe me if we had any possible way of fixing the thermostat we would, but we don't. I offered the more expensive part at the lower price, but I can't lose two products due to a mechanics mistake.

If he would've explaine the situation to me when we first spoke on the phone, or the several PM's he sent me I would've at least offered an alternative to the situation. But I was smacked in the face with a note when I opened the box.

Unfortunately we will lose SRT business from this and that is something we can accept. I believe there are far more positive things to say about our company then negative and many will see that we did treat the customer very fairly.

 

So how bout that exhaust? (an attempt to lighten things up...)

But seriously...how about that exhaust?

 

We've finished the X-pipe back to the muffler section and have the down pipes fabbed up. We just need to finish the connecting section and weld on some brackets and start the test fits. It was supposed to be finished in Dec, then Came February, I was promised March, and now the final verdict is April 21. Looks like May it is!

 

What exactly do I have "due" Montana I'm curious about that? And show me in any post I made that i was asking for repayment of the install. Thats right, I never did, I was only looking for a thermostat that fit my car, THATS ALL. What do you suggest I do once I get the "put it back together or pay for a new one" bit straight from the guy who owns the company? hmmmmmmm, lets think, at that point I'm not begging for him to do the right thing. I say fine keep your product and you do what you have to do and I do what I feel like doing. Had he said from the beginning the part is "broken" I would have paid for a new one, but the part is fixable (he said it himself with the "special tool" bit)just gotta inconvenience himself a little (JOIN THE CLUB). I got no joy out of blasting TVT on this forum and honestly had he handled it better I would have never mentioned a word on this forum and I would have sucked up the cost of my whole ordeal and still bought from them. I have no issue with sending a wrong part, I have an issue when you sit there like you did nothing wrong and throw it all back on me. Am I totaly innocent in this, NO, Is the mechanic partly to blame for, YES, is TVT for sending me the wrong partly to blame IMO, YES. If TVT can fab parts for cars he can certainly fix a little thermostat that according to a member here just needs a vice to get it back together. He is trying to play a victim, he is not, and now that I blasted him on this forum neither am I.

 

Hey, 240M3SRT
How bout them Yankees?
No seriously
How bout them Yankees?

 

Personally......I wouldn't want a part that was taken apart and put back together in a vice with a hammer.

If I ordered a new part from a vendor and found out this happened I'd be enormously pissed!

 

Would you be "enormously pissed" if you paid for a part and install to find out its the wrong part and the company you bought it from says basically F you and your inconvenience? And don't worry about getting that viced and hammered part because he would be crazy to send that to another person with an SRT6 CUZ IT DOESNT FIT!

 

Note 2 self:

Do not **** off BlUEMsrt6!