I live in Central Florida and have a 2005 Roadster, at 43,000 miles we noticed that the glass was seperating from the top itself. We are not sure how long this problem had been going on. I called Chysler at 800-247-9753 about this problem. Four days later my case manager called me and told me that there was nothing they could do. I advised her that I knew this was an issue with many of the roadsters in the Southeast and that Chrysler is also aware of this. I also got the dealer I go to involved and they were a huge help and talked to her as well. I called her again and said I would not except no for an answer and that I wanted this elevated to someone higher up. About 2 days later the dealer called and said Chrysler would replace the top if I paied the portion of $500.00. This past Monday the new top was installed by the dealer and looks great. Have not put the top down yet as I was told to wait 3 or 4 days. Will probably give it a couple extra days before I do so. You really have to be persistant when dealing with Chrysler, just tell them you are not going away and will keep fighting the fight! They are well aware of this problem and the dealer I go to even told me so and said that Chrysler should replace all the tops on the 2005 roadsters. Good luck to all those who have this same problem!

 

Did you buy the car new?
Did you have extended warranty?

 

You do not need to have purchased an extended warranty to have the top replaced, and the person who paid $500 to get theirs replaced got ripped off. Sorry, but it is true. Chrysler put out a service bulletin about this issue and the tops are supposed to be replaced by Chrysler and paid for by Chrysler, AS LONG AS YOUR CAR DOES NOT HAVE OVER 100,000 MILES ON IT. Regardless of what warranty you have or do not have.

 

Bought my 2005 Aero Blue Crossfire Convertible Limited in 2009 with 10,500 miles on it. Has been a wonderful car with the exception of the convertible top. I fought Chrysler for 4 days and do not think I was ripped off with paying $500 for a new top that works and looks great. Yes, Chrysler knows this is an issues but I have heard of many who payed much more than I paid for a new top. Put the new top down today for the first time after waiting 6 days and I was back in heaven. The dealership I dealt with had replaced several prior to mine so they knew what they were doing. Sorry, but to me it was well worth $500.00!!! Any ideas of steering wheel covers for the Vanilla steering wheel, starting to realy show its age!

 

I was just wondering about the circumstances of your deal w them. Seems few are treated alike.
I am well aware of the recall, in fact Chrysler paid me 300 towards stitching a new plastic rear window in, which the best top shop in town had initially said they would do but later refused to touch it for a few reasons. Lack of a successful conclusion was their biggest fear.
I bought a used 05 Roadster that had the rear window absolutely butchered by some "custom" shop in Dallas. I flew in to buy the car and was surprised by the condition of the window which despite excellent photos was not visible, but the underlying car was fantastic and the price was right.
I've been doing upholstery & interiors for many years, so I bought the car anyway and have been very happy w it. I have done some work on it but the window is a real ten footer at least as far as appearance.
I thank Chrysler for helping me, and yes it should have been a full top, but given the circumstances I can't complain. Its been over a year now and we love the car. I'll be buying a new top soon and am now wondering if I want to install it myself or hand it over to some other butcher.

 

Jenkimfl,

I didn't pay a penny to my dealer where I purchased my 2005 Blue Roadster under 60 days ago to replace my top. I wouldn't go so far as to say you got ripped off! If you are satisfied with the deal you struck then that is really all that matters.

I too was told by Chrysler's Customer Service Hotline that my car VIN "Did not qualify" for the TSB because my car did not originate in one of the 7 states where they have agreed to extend the Convertible Top Warranty.

I owe part of the credit to my persistance after reading several posts on this forum on the subject before I took delivery of my Crossfire, but most of the credit goes to my dealership. My hat comes off to the Swope Family of Dealerships in E-Town, KY and their high ethical standards that they operates under. They came through with a new top, new D-Ring, locking mechanism kit and installation on both at NO CHARGE to me. I even received free pickup and delivery of my Crossfire from the dealer which is 2.5 hours away from Nashville TN and a 2012 loaner vehicle while my car is being worked on.

My faith in dealerships has been restored thanks to Swope! I WILL be buying my next and all future vehicles from Swope.

All the best,
Luis

 

I was tired of the headache and worried the glass in the top would fall out while I was doing 70mph on the highway so I did not mind paying the $500. I went to Hurley Chrysler Jeep Dodge in Deland, FL. They are not the closest dealership and are about 40 minutes from my house but well worth going out of my way. They have replaced many XF tops in the past so they have the experiecne to get the job done the right way. After a good wax job my car will look brand new, I'm a happy camper and love my roadster!

 

Paying for a repair that is covered under a Chrysler recall / service bulletin is getting ripped off. Sorry you don't see it that way - and I am glad you are happy with the work. But truth be told, the dealership probably filed it under the Chrysler claim and put your $500 in their pockets.

 

Although I bought my XF in FL three years ago and am the 2nd owner, it was originally shipped to PA when new, therefore not covered under the service bulletin. From my readings and I could be wrong, only XF's that were originally shipped to the southeast states were covered.
Could go back and forth on this all day and have seen people pay various amounts on co-pays for new tops. Guess it is all in who you talk to at Chrysler. Top looks fantastic and that is what is important to me.

 

First, thank you to all of you out there who have been posting your experiences, successes and failures with this issue. I have used all your info to successfully navigate the replacement of my top as well. I am in TX, am the 2nd owner of my '05 XFire, which I love, and presently have 90k miles on it.

I just received word from my Case Mgr at Chrysler that they are approving the replacement of my top and that they will be in touch this afternoon to tell me the details and whether or not there will be a "deductable". Does anyone have info on how they determine what that "deductbale" is for and how it is determined? I agreee with the posts here that it is a rip off to be charged anything in this instance, but also agree that in the end if I have to pay $500 then its better that a few grand for a whole new top. That said, I spoke to the Svc Mgr at my dealer and they stated that they have nothing to do with determining the "deductable" but that it might be based on time or mileage past warrantly expiration...sounds wishy washy to me.

Anyone have any thoughts or infor on how this fee is determined?

Thanks!

C

 

I took the approach of taking my case to the TOP at the dealership where I purchased my 2005 Blue Crossfire LTD Roadster. I wrote a letter to the President of the Dealership and appealed to him to negotiate on my behalf and to use all of his clout with Chrysler to convince them to make good on the top even though my VIN did not originate in one of the covered states on their list. End result... you probably know by now. New top, new locking mechanism, free loaner vehicle, free pick up and delivery, absolutely NO CHARGE!

Good luck,
Luis
Nashville TN

 

Both of my 2005 Roadsters were covered under the TSB. The red one was delivered to Georgia, not sure where the Graphite was shipped to when new.
I have the CarFax at home - 770 miles from where I am until next Thursday.

I got two letters from Chrysler, not ever sure it mentioned a deductible, it if did, wasn't much. But I have not filed a claim, as I have not had a window fall out. Yet.
(And the warranty is for ten years from, I believe, manufacture date. I KNOW it's ten years or 100,000 miles, the letters said so. The text of the lettter is on the forums here, somewhere.)

 

Hey PG, you can get a full record of your XF's from any chrysler dealership. That information will tell you the inservice date and origin of first delivery. I had that done on my new car when I bought it in 09 (my 08 coupe N/A). It was almost 7 full pages of information. Good luck!

 

What is the TSB #? Is it 329015. I have an 05 Crossfire with 16,550 miles on it and dealsays they can't locate a TSB.

 

It's the X31 extended warranty .................... for some.......................

 

Thanks for the response i read the rest of the thread and found both TSBs and printed them out. meeting with the dealer tomorrow.